- Home Appointment Scheduling Software SimplyBook.me Very customizable product
- Why is FinancesOnline free
User review
of SimplyBook.me
Very customizable product
-
by Jared Herbst
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
This product is awesome because it allows you to customize several things that other scheduling softwares did not allow me to customize. I tried 5 softwares before I picked this one.
What aspects are problematic or could work better?
I wish the intake forms were a little more customizable r had more features. For example, when I ask my customers to type in an address, I want them to have the option to drop a pin on a map, or have recommended addresses for them to choose while they are typing, addresses that are actually valid. Very frustrating when a customer submits a wrong address on accident.
What features/services would you like to see in future versions of this product?
I would like to see different time lengths associated with the add-on services. Some of my add-ons take and additional 30 minutes, while others only take 5 minutes.
What specific problems in your company were solved by this product?
The option to have multiple locations, with multiple service providers, with add-on services was the best.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Automotive
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
5 other free trial versions.
Why did you decide to change it?
None of them had every feature we needed. All of them had different parts or packages but none had everything.
Are you satisfied with the change?
Very satisfied!
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
- It automated online booking based on availability.
- It collected contact data from appointment makers.
- It increased reliability and customer satisfaction.
PRICING & COSTS
What was the cost of implementing this product?
29.99
What is your total annual cost for using this product?
360
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No Discount
FEATURE DETAILS
Self-Service
Open System very good
4
24/7 Access through Multiple Channels amazing
5
Browser-Based very good
4
Mobile ok
3
Resource Selection very good
4
Real-Time Availability amazing
5
Appointment Transactions amazing
5
Appointment Changes mediocre
2
Cancellation and No-Show Management ok
3
E-Commerce
Service Catalog very good
4
Online Payment Support mediocre
2
Administration
Performance & Reliability ok
3
Reporting & Analytics ok
3
Mobile ok
3
Support mediocre
2
Customization amazing
5
API/Integrations amazing
5
Communication & Collaboration ok
3
