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User review of SimplyBook.me

Wicked!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Easy to use, navigate and amend features depending on bookings.

R

What aspects are problematic or could work better?

Haven\\\\\\\\\\\\\\\'t had any issues with simply book me since upgrading from the free trial

What features/services would you like to see in future versions of this product?

Caps on people overbooking.

What specific problems in your company were solved by this product?

We use simplybook so our staff can book perk massages, which is perfect for our staff to log on.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Photography

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It automated online booking based on availability.

PRICING & COSTS

What was the cost of implementing this product?

£70.00

What is your total annual cost for using this product?

£70.00

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

N/A

FEATURE DETAILS

Self-Service

Open System
4
very good
24/7 Access through Multiple Channels
4
very good
Browser-Based
4
very good
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
4
very good
Appointment Transactions
4
very good
COTS
4
very good
Events
4
very good
Compound Appointments
4
very good
Group Appointments
4
very good
Appointment Changes
3
ok
Cancellation and No-Show Management
2
mediocre
Overbooking & Recovery Time
1
very poor

Security

SSL Encryption
3
ok
User, Roles, and Access Management
3
ok
Backup & Recovery
3
ok

E-Commerce

Service Catalog
3
ok

Administration

Performance & Reliability
4
very good
Support
5
amazing
Customization
4
very good