User review
of SimplyBook.me
Wicked!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Easy to use, navigate and amend features depending on bookings.
R
What aspects are problematic or could work better?
Haven\\\\\\\\\\\\\\\'t had any issues with simply book me since upgrading from the free trial
What features/services would you like to see in future versions of this product?
Caps on people overbooking.
What specific problems in your company were solved by this product?
We use simplybook so our staff can book perk massages, which is perfect for our staff to log on.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Photography
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It automated online booking based on availability.
PRICING & COSTS
What was the cost of implementing this product?
£70.00
What is your total annual cost for using this product?
£70.00
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
N/A
FEATURE DETAILS
Self-Service
Open System very good
4
24/7 Access through Multiple Channels very good
4
Browser-Based very good
4
Resource Selection very good
4
Activity Selection very good
4
Real-Time Availability very good
4
Appointment Transactions very good
4
COTS very good
4
Events very good
4
Compound Appointments very good
4
Group Appointments very good
4
Appointment Changes ok
3
Cancellation and No-Show Management mediocre
2
Overbooking & Recovery Time very poor
1
Security
SSL Encryption ok
3
User, Roles, and Access Management ok
3
Backup & Recovery ok
3
E-Commerce
Service Catalog ok
3
Administration
Performance & Reliability very good
4
Support amazing
5
Customization very good
4
