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User review of SiteMinder

Don’t think about it

- by Amir Melek

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Their best aspects are rudeness, irresponsibilty and ignorance.

What aspects are problematic or could work better?

Please read carefully before you decide to deal with them.
Michael from siteminder just called me a few minutes ago regarding a demo request, that i've made more than 3 weeks ago. So i said first if we can reschedule the phone to meeting to be 3 hours from now and he said fine. Then i asked him why it took you so long to get back to me? I made the request around 3 weeks ago. He got very angry saying to me and i quote " i tried to call you 3 times before, if your phone is not available so i can't reach you, do you understand such a concept? It's not scientific "
I got shocked and said what start, let's cancel the whole thing so he said fine and hang up.
Are you out of your mind? In a civilized world a sane person can't talk to a client like that. I can't find more words to describe what happened i just hope you understand that those rude, irresponsible people can't be your partners for a successful business, just think one more time before choosing them, How many Michaels do they have?

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Hospitality

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

No information provided by the reviewer.

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