SiteMinder Review
What is SiteMinder?
SiteMinder is a cloud-based platform and a comprehensive product suite of marketing and management solutions for hotel chains, individual hotel owners, and partners. It provides software solutions to help reach, attract, and convert the guests. SiteMinder offers software products that work to boost two-way connections across the global destinations and help the hoteliers in the efficient channel management. All the SiteMinder products, when leveraged, complement each other to give maximum ROIs for the hotel owners.
From creating mobile friendly websites to reaching the prospects on social media platforms, SiteMinder provides everything to help the hoteliers in reaching a maximum number of potential clients and then converting them to loyal customers.
Show MoreOverview of SiteMinder Benefits
The first product of SiteMinder is Channel Manager, which helps the hotel owners in making all the rooms available for online booking. This product also helps the users in automating the inventory and manage the channel performance. The Channel Manager also provides users with a user-friendly dashboard with features for visualizing the channel performance.
Canvas is the second product of SiteMinder that helps the hoteliers owners and partners in creating websites that are optimized for search engines and compatible with mobile and other devices. These sites are optimized for search engines with the help of latest SEO techniques which enables them to get to the top of the search engine lists. The product offers a website creation tool along with the professional themes and templates.
The third product, named as TheBookingButton, the complements the websites created through The Canvas by adding booking engine. The booking engines added to the websites are branded and trusted by big names of the industry around the world. Moreover, The booking engines provide on-site booking facility through an easy two-step booking procedure. Other features include Facebook access multi-language and multi-currency support.
The other two products include GDS and the Prophet. The GDS connects the hoteliers to over half a million travel agents, while the Prophet provides insights into pricing trends, competitor rates, and other relevant financial statistics.
Show MoreOverview of SiteMinder Features
- Channel monitoring for maximum revenue generation
- Channel management for online bookings
- Inventory automation
- Booking engines
- Website builder
- Customizable templates for creating websites
- Real-time performance management and reporting
- Connections to popular booking channels
- Statistics on performance and distribution
- Pricing intelligence
- Integrations with popular services and products
- Mobile optimized sites and booking engines
- Multiple language support
- Multiple currency support
- Payment gateways for real-time payment
SiteMinder Position In Our Categories
Keeping in mind businesses have particular business requirements, it is practical that they avoid preferring an all-in-one, ”best” business application. Needless to say, it would be difficult to discover such application even among recognizable software solutions. The best step to do can be to shortlist the varied significant aspects which merit analysis such as essential features, costing, skill levels of staff, company size, etc. Thereafter, you should perform your research systematically. Browse through some SiteMinder analyses and look over the other software options in your shortlist in detail. Such well-rounded product investigation makes sure you take out mismatched apps and select the system which provides all the function your company requires to be successful.
Position of SiteMinder in our main categories:
TOP
20
SiteMinder is one of the top 20 Hotel Management Software products
TOP
50
SiteMinder is one of the 50 Online Booking Systems products
There are popular and widely used solutions in each software category. But are they essentially the best fit for your enterprise’s special wants? A market-leading software solution may have thousands of customers, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few SiteMinder Hotel Management Software reviews and consider the factors that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, choose a few solutions that fit your needs. Try out the free trials of these platforms, read online opinions, get information from the seller, and do your homework systematically. This exhaustive homework is certain to assist you select the finest software application for your firm’s unique wants.
How Much Does SiteMinder Cost?
SiteMinder Pricing Plans:
Free Trial
Prophet
Free
Canvas
$59/monthly
TheBookingButton
$39/monthly
The Channel Manager
$59/monthly
What are SiteMinder pricing details?
SiteMinder Pricing Plans:
Free Trial
Prophet
Free
Canvas
$59/monthly
TheBookingButton
$39/monthly
The Channel Manager
$59/monthly
SiteMinder offers four subscription-based enterprise pricing packages. The Prophet package is “free forever”, while the prices for other three packages vary on the basis of offered features. Users can save up to 5% by paying annually. The Canvas plan comes with a 30-day free trial while TheBookingButton and The Channel Manager offers a 14-day free trial to test out its features. Here are the details for each package:
Prophet – Free
- Consolidated data view for comparisons and yield management
- Email notifications
- Real-time data on market demand and competitor rates
Canvas – $56/month billed annually, or $59/monthly
- Simple, mobile-optimized website creation with purpose-built templates
- Website management with no technical experience required
TheBookingButton – $37/month billed annually, or $39/monthly
- Direct, no commission bookings via your website, social media, or mobile
- Fully-customized internet booking engine
- Multi-language and currency
The Channel Manager – $56/month billed monthly, or $59/monthly
- 350+ connections to top booking channels globally
- 200+ integrations with leading CRSs, PMSs, and RMSs
- Flexible rate management
- Pooled inventory
- Full automation and control
- Self-mapping
User Satisfaction
Positive Social Media Mentions
89
Negative Social Media Mentions
3
We know that when you make a decision to buy a Hotel Management Software it’s vital not only to see how professionals score it in their reviews, but also to check whether the real users and enterprises that purchased these solutions are indeed content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and SiteMinder reviews across a wide array of social media sites. The information is then presented in an easy to understand way revealing how many customers had positive and negative experience with SiteMinder. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SiteMinder?
SiteMinder integrates with the following business systems and applications:
- Google Travel Ads
- Tripadvisor
- Asia Travel
- Booking.com
- GTA
- Tourico Holidays
- Trip Connect
- HotelREZ
- ATRIO
- Travel Tripper
- ATRIO
- RateManager
- Rainmaker
SiteMinder User Reviews
SiteMinder average rating:
2/5
Overall impression
2/5
Customer Support
1/5
Value for Money
2/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: The number of Channels integrated is impressive with channel updates in real-time, mandatory in our view.
CONS: The Support and company personnel appear totally uninterested in customer feedback or addressing problems as they are raised. Lack of daily reports for revenue and payments as a consolidation of OTAs is sadly lacking. Canvas as a web template is poor and expensive for what it delivers. Very basic functionality yet pricey for small operators, basically unviable for us.
The least favorable review
PROS: Their best aspects are rudeness, irresponsibilty and ignorance.
CONS: Please read carefully before you decide to deal with them. Michael from siteminder just called me a few minutes ago regarding a demo request, that i've made more than 3 weeks ago. So i said first if we can reschedule the phone to meeting to be 3 hours from now and he said fine. Then i asked him why it took you so long to get back to me? I made the request around 3 weeks ago. He got very angry saying to me and i quote " i tried to call you 3 times before, if your phone is not available so i can't reach you, do you understand such a concept? It's not scientific " I got shocked and said what start, let's cancel the whole thing so he said fine and hang up. Are you out of your mind? In a civilized world a sane person can't talk to a client like that. I can't find more words to describe what happened i just hope you understand that those rude, irresponsible people can't be your partners for a successful business, just think one more time before choosing them, How many Michaels do they have?
More reviews from 2 actual users:
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- Latest
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Do your homework prior to purchase
Read full review >
2/5
Overall impression
3/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 11.02.2021
Company Size: N/A
Industry: N/A
PROS: The number of Channels integrated is impressive with channel updates in real-time, mandatory in our view.
CONS: The Support and company personnel appear totally uninterested in customer feedback or addressing problems as they are raised. Lack of daily reports for revenue and payments as a consolidation of OTAs is sadly lacking. Canvas as a web template is poor and expensive for what it delivers. Very basic functionality yet pricey for small operators, basically unviable for us.
Don’t think about it
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 02.02.2021
Company Size: 1-10 Employees
Industry: Hospitality
PROS: Their best aspects are rudeness, irresponsibilty and ignorance.
CONS: Please read carefully before you decide to deal with them. Michael from siteminder just called me a few minutes ago regarding a demo request, that i've made more than 3 weeks ago. So i said first if we can reschedule the phone to meeting to be 3 hours from now and he said fine. Then i asked him why it took you so long to get back to me? I made the request around 3 weeks ago. He got very angry saying to me and i quote " i tried to call you 3 times before, if your phone is not available so i can't reach you, do you understand such a concept? It's not scientific " I got shocked and said what start, let's cancel the whole thing so he said fine and hang up. Are you out of your mind? In a civilized world a sane person can't talk to a client like that. I can't find more words to describe what happened i just hope you understand that those rude, irresponsible people can't be your partners for a successful business, just think one more time before choosing them, How many Michaels do they have?
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Do your homework prior to purchase
Read full review >
2/5
Overall impression
3/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 11.02.2021
Company Size: N/A
Industry: N/A
Don’t think about it
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 02.02.2021
Company Size: 1-10 Employees
Industry: Hospitality
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