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SiteMinder Review

SiteMinder
Our score: 8.5 User satisfaction: 97%

What is SiteMinder?

SiteMinder is a cloud-based platform and a comprehensive product suite of marketing and management solutions for hotel chains, individual hotel owners, and partners. It provides software solutions to help reach, attract, and convert the guests. SiteMinder offers software products that work to boost two-way connections across the global destinations and help the hoteliers in the efficient channel management. All the SiteMinder products, when leveraged, complement each other to give maximum ROIs for the hotel owners.  

From creating mobile friendly websites to reaching the prospects on social media platforms, SiteMinder provides everything to help the hoteliers in reaching a maximum number of potential clients and then converting them to loyal customers.

Overview of SiteMinder Benefits

The first product of SiteMinder is  Channel Manager, which helps the hotel owners in making all the rooms available for online booking. This product also helps the users in automating the inventory and manage the channel performance.  The Channel Manager also provides users with a user-friendly dashboard with features for visualizing the channel performance.  

Canvas is the second product of SiteMinder that helps the hoteliers owners and partners in creating websites that are optimized for search engines and compatible with mobile and other devices.  These sites are optimized for search engines with the help of latest SEO techniques which enables them to get to the top of the search engine lists. The product offers a website creation tool along with the professional themes and templates.

The third product, named as TheBookingButton, the complements the websites created through The Canvas by adding booking engine. The booking engines added to the websites are branded and trusted by big names of the industry around the world. Moreover, The booking engines provide on-site booking facility through an easy two-step booking procedure. Other features include Facebook access multi-language and multi-currency support.  

The other two products include GDS and the Prophet. The GDS connects the hoteliers to over half a million travel agents, while the Prophet provides insights into pricing trends, competitor rates, and other relevant financial statistics.

Overview of SiteMinder Features

  • Channel monitoring for maximum revenue generation
  • Channel management for online bookings
  • Inventory automation
  • Booking engines
  • Website builder
  • Customizable templates for creating websites
  • Real-time performance management and reporting
  • Connections to popular booking channels
  • Statistics on performance and distribution
  • Pricing intelligence
  • Integrations with popular services and products
  • Mobile optimized sites and booking engines
  • Multiple language support
  • Multiple currency support
  • Payment gateways for real-time payment

SiteMinder Position In Our Categories

Knowing that companies have specific business needs, it is only reasonable they steer clear of preferring an all-encompassing, ”best” software system. Needless to say, it would be futile to find such an app even among branded software products. The better step to undertake should be to note down the varied key factors which entail investigation including important features, price terms, skill ability of the users, organizational size, etc. After which, you must do the product research comprehensively. Browse over these SiteMinder analyses and check out the other solutions in your list more closely. Such well-rounded product investigation makes sure you keep away from mismatched apps and pay for the system that has all the tools you require business requires to achieve growth.

Position of SiteMinder in our main categories:

TOP 20

SiteMinder is one of the top 20 Hotel Management Software products

TOP 20

SiteMinder is one of the 20 Online Booking Software products

If you are considering SiteMinder it might also be a good idea to investigate other subcategories of Hotel Management Software listed in our database of B2B software reviews.

Each company is different, and might call for a specific Hotel Management Software solution that will be fit for their company size, type of clients and employees and even specific niche they cater to. You should not count on getting a perfect services that will work for each business no matter what their history is. It may be a good idea to read a few SiteMinder Hotel Management Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you need an easy and straightforward app with only basic features? Will you really make use of the advanced functionalities required by pros and large enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy app that will fit your budget.

How Much Does SiteMinder Cost?

SiteMinder Pricing Plans:

Free Trial

Prophet

Free

Canvas

$59/monthly

TheBookingButton

$39/monthly

The Channel Manager

$59/monthly

SiteMinder offers four subscription-based enterprise pricing packages. The Prophet package is “free forever”, while the prices for other three packages vary on the basis of offered features. Users can save up to 5% by paying annually.  The Canvas plan comes with a 30-day free trial while TheBookingButton and The Channel Manager offers a 14-day free trial to test out its features. Here are the details for each package:

Prophet – Free

  • Consolidated data view for comparisons and yield management
  • Email notifications
  • Real-time data on market demand and competitor rates

Canvas – $56/month billed annually, or $59/monthly

  • Simple, mobile-optimized website creation with purpose-built templates
  • Website management with no technical experience required

TheBookingButton – $37/month billed annually, or $39/monthly

  • Direct, no commission bookings via your website, social media, or mobile
  • Fully-customized internet booking engine
  • Multi-language and currency

The Channel Manager – $56/month billed monthly, or $59/monthly

  • 350+ connections to top booking channels globally
  • 200+ integrations with leading CRSs, PMSs, and RMSs
  • Flexible rate management
  • Pooled inventory
  • Full automation and control
  • Self-mapping

User Satisfaction

Positive Social Media Mentions 89
Negative Social Media Mentions 3

We realize that when you make a decision to buy Hotel Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SiteMinder reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SiteMinder. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SiteMinder Comparisons

SiteMinder user reviews

Don’t think about it

Read full review >
Amir Melek
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 17.04.2018 Company Size: 1-10 Employees Industry: Hospitality

What are SiteMinder pricing details?

SiteMinder Pricing Plans:

Free Trial

Prophet

Free

Canvas

$59/monthly

TheBookingButton

$39/monthly

The Channel Manager

$59/monthly

SiteMinder offers four subscription-based enterprise pricing packages. The Prophet package is “free forever”, while the prices for other three packages vary on the basis of offered features. Users can save up to 5% by paying annually.  The Canvas plan comes with a 30-day free trial while TheBookingButton and The Channel Manager offers a 14-day free trial to test out its features. Here are the details for each package:

Prophet – Free

  • Consolidated data view for comparisons and yield management
  • Email notifications
  • Real-time data on market demand and competitor rates

Canvas – $56/month billed annually, or $59/monthly

  • Simple, mobile-optimized website creation with purpose-built templates
  • Website management with no technical experience required

TheBookingButton – $37/month billed annually, or $39/monthly

  • Direct, no commission bookings via your website, social media, or mobile
  • Fully-customized internet booking engine
  • Multi-language and currency

The Channel Manager – $56/month billed monthly, or $59/monthly

  • 350+ connections to top booking channels globally
  • 200+ integrations with leading CRSs, PMSs, and RMSs
  • Flexible rate management
  • Pooled inventory
  • Full automation and control
  • Self-mapping

What integrations are available for SiteMinder?

SiteMinder integrates with the following business systems and applications:

  • Google Travel Ads
  • Tripadvisor
  • Asia Travel
  • Booking.com
  • GTA
  • Tourico Holidays
  • Trip Connect
  • HotelREZ
  • ATRIO
  • Travel Tripper
  • ATRIO
  • RateManager
  • Rainmaker

SiteMinder average rating:

Average score
1/5 (1 user reviews)
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Amir Melek

PROS: Their best aspects are rudeness, irresponsibilty and ignorance.

CONS: Please read carefully before you decide to deal with them. Michael from siteminder just called me a few minutes ago regarding a demo request, that i've made more than 3 weeks ago. So i said first if we can reschedule the phone to meeting to be 3 hours from now and he said fine. Then i asked him why it took you so long to get back to me? I made the request around 3 weeks ago. He got very angry saying to me and i quote " i tried to call you 3 times before, if your phone is not available so i can't reach you, do you understand such a concept? It's not scientific " I got shocked and said what start, let's cancel the whole thing so he said fine and hang up. Are you out of your mind? In a civilized world a sane person can't talk to a client like that. I can't find more words to describe what happened i just hope you understand that those rude, irresponsible people can't be your partners for a successful business, just think one more time before choosing them, How many Michaels do they have?

Reviewed 2 years ago

Read full review >

The least favorable review

Amir Melek

PROS: Their best aspects are rudeness, irresponsibilty and ignorance.

CONS: Please read carefully before you decide to deal with them. Michael from siteminder just called me a few minutes ago regarding a demo request, that i've made more than 3 weeks ago. So i said first if we can reschedule the phone to meeting to be 3 hours from now and he said fine. Then i asked him why it took you so long to get back to me? I made the request around 3 weeks ago. He got very angry saying to me and i quote " i tried to call you 3 times before, if your phone is not available so i can't reach you, do you understand such a concept? It's not scientific " I got shocked and said what start, let's cancel the whole thing so he said fine and hang up. Are you out of your mind? In a civilized world a sane person can't talk to a client like that. I can't find more words to describe what happened i just hope you understand that those rude, irresponsible people can't be your partners for a successful business, just think one more time before choosing them, How many Michaels do they have?

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Don’t think about it

Read full review >
Amir Melek
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 17.04.2018 Company Size: 1-10 Employees Industry: Hospitality

PROS: Their best aspects are rudeness, irresponsibilty and ignorance.

CONS: Please read carefully before you decide to deal with them. Michael from siteminder just called me a few minutes ago regarding a demo request, that i've made more than 3 weeks ago. So i said first if we can reschedule the phone to meeting to be 3 hours from now and he said fine. Then i asked him why it took you so long to get back to me? I made the request around 3 weeks ago. He got very angry saying to me and i quote " i tried to call you 3 times before, if your phone is not available so i can't reach you, do you understand such a concept? It's not scientific " I got shocked and said what start, let's cancel the whole thing so he said fine and hang up. Are you out of your mind? In a civilized world a sane person can't talk to a client like that. I can't find more words to describe what happened i just hope you understand that those rude, irresponsible people can't be your partners for a successful business, just think one more time before choosing them, How many Michaels do they have?

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Reviewed By Jenny Chang
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