Helps to manage billing processes

What are the best aspects of this product?

It has a very responsive and helpful customers support. When you contact them with an issue, they get right on it and give you a solution in the shortest time possible. We have been assigned account managers to help us with any problem that we may face while using this product. The tool is easy to use as there are self-help services that equip you with the right knowledge and ability to solve your own problems. For example, there is a help feature on every page of the product that when you go there, you will get help for what you are looking for. This means that even new users can find their way around on how to use Sizmek.

What aspects are problematic or could work better?

I cannot say that it is the most attractive application to use. It seems a bit off when it comes to its appearance. It does not look like a modern tool that is fun to use. If a user judged this tool based on how it looks, then they would not give it a second look let lone try it out. As such, it would be great if it had a facelift to improve on its interface and how it looks for the purpose of efficiency. Also, there was a problem with the ad-server which remained unattended for days. This was very disappointing as the server was down for all those days. Although it was corrected after a few days, it should not have taken that long to be resolved. I would prefer in future to have such problems resolved within the shortest time possible.

What specific problems in your company were solved by this product?

It has given us the opportunity to be more productive in what we do. We are able to monitor billing effectively by using the third party data. Were it not for Sizmek, this would not have been possible. It helps to analyze data and generate reports that are easy to understand for any user or related party. By so doing, we are able to compare different data figures we have collected and settle disputes in a professional manner where all parties are satisfied with such a decision. In short, Sizmek has become the tool to go to when we want to tack and manage billing processes.

Are you a current user of this product?

Yes