Effective in order management

What are the best aspects of this product?

From training to when you get to know what the product offers, the process is smooth. We are able to lunch the product at no fee which is not common for most similar tools. The customer support has become helpful. Instead of dealing with an automated system that aids you on how to use the tool, they have a real human account manager to take you through what you need to know. You can actually ask a question and get a valid response that will help you discover what the tool has to offer. It also gives us room to grow which is a plus on our part.

What aspects are problematic or could work better?

Although the reporting feature is powerful, it is not highly customized. We deal with medical services and in that case, we are required to generate specific reports based on our products and services. With Skubana, we are not able to customize those reports to meet all our needs in full. It would be better if the developers of this product would customize the reporting functionality to offer us that better platform of generating unique reports. The learning curve was also there at first but with the help of their technical team, we found a way to beat that.

What specific problems in your company were solved by this product?

It has been a bumpy road before we came to find out about Skubana. We had gone through a dozen platforms with no luck for our order management tasks. Once we tried Skubana, it has been a smooth road on our part. The launch and functionality of the product was exceptional which made us fall in love with it. Although the training and learning curve was steep, we were able to get help from their representatives who took us through the entire process of how the features work. Up to now, our need and expectation we were looking for have been fully satisfied and we could not ask for more.

Are you a current user of this product?

Yes