What are the best aspects of this product?
It can be difficult to keep track of what you have in the store. Since we first receive payment from customers before they can receive what they paid for, it is important that we do not oversell our products. It can be embarrassing or even hurt the business when a customer has already paid for a particular item but you have oversold it and they cannot get what they paid for. Skubana has come in place to help us solve this dilemma. We can now know what is in the stock as the product offers reliable reports on inventory to give us an accurate figure when a customer order for an item.
What aspects are problematic or could work better?
In terms of functionality, we do not have a problem with this tool. However, it is complex and that makes it difficult for us to understand how it works. Luckily, the customer support is highly responsive and helpful to guide us all along. It is a powerful tool and thus you should expect to find such complexities. Despite this, it offers reliable features that help us to automate multiple tasks and thus stay ahead in more than one ways.
What specific problems in your company were solved by this product?
Managing inventory is not simple if you do not have a system that works in real-time. Lucky for us, we have Skubana to take care of this. From processing orders to deciding which items or areas should be liquidated, we have a handle on those things. We no longer oversell items in our store as the ordering process is automated and we know the exact items we have in the store. This way, a customer will not pay for what we do not have. The ordering process is also automated which allows us to satisfy demand and thus retain customers.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Food & Beverages
How many people in your company actively use this product?
How long is your contract with the vendor?