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User review of Skype

A Reliable and Effective Way of Communication

- by ALICE BIWOT

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Skype is very easy to use. Virtually anyone can do use the product. Additionally, it is the best for people to connect to each other with being physically together. Its messaging platform is also very impressive.

What aspects are problematic or could work better?

It is internet data-intensive and therefore, requires high speed internet for it to work seamlessly. Skype software is very intrusive because it launches every time a computer powers on. It would be better if there was a straight-forward way to make it launch when necessary only.

What features/services would you like to see in future versions of this product?

I would like to get offline notifications through text or messaging to notify of a new message or call on Skype.

What specific problems in your company were solved by this product?

Collaboration among employees located in different geographical location has never been better. It is easy to communicate and even hold meetings remotely. It is also very cheap.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$2000

What is your total annual cost for using this product?

Less than $2000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

No information provided by the reviewer.