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User review of Skype

Easy to use and helpful tool for communication

- by Ernesto

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I like that I can easily communicate with colleagues who are in other offices, and to use it during the conference call. Skype is great tool for communication, because we can easily perform conference call. This is great tool for group chat and to share something important. It is extremely easy to use and simple tool, everyone in our organization uses Skype.

What aspects are problematic or could work better?

I don’t like that I cannot see more information about the person I’m talking to, there is no phone number or email. There is no easy way to find a person for future interaction. In my opinion, they could add a feature to email the whole conversation so we can keep records of it.

What specific problems in your company were solved by this product?

One of the greatest benefit we have experienced with Skype is the easy and smooth communication in the offices. We can easily see who’s online and to send them message. This is far better option than email, I love using it. I’m even using it for a personal purposes.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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