Providing the flexibility needed for our business communication

What are the best aspects of this product?

The best thing about Skype is the lack of contracts tying down my resources and its great flexibility so I can grow and shrink as demand peaks and invariably troughs. The flexibility is a great benefit for my business and it's refreshing that I don't have to sign up long term.

What aspects are problematic or could work better?

My major dislike would be the Skype Manager. It's complicated and requires a PayPal account for no business that wishes to authenticate itself (and it doesn't allow immediate set-up). It didn't fit my business solution and may not, even after I have authenticated my business.

What specific problems in your company were solved by this product?

It has helped us in cost-cutting and increased service hours as instead of supporting a complicated PBX system, we have simplified and put the cost reductions towards better in-person customer support.

Are you a current user of this product?

Yes