Skype is now broke once purchased by Microsoft. You cannot rely on any feature.

What are the best aspects of this product?

If the individual you know is also on Skype for Business you may have good luck with communicating over Skype. It used to be a reliable program. Not anymore. Here are the features experience by everyone I have recently spoken with about what tool to use for team communication. No one I know wants to use Skype anymore. Its just very very broken and no more effort will be put into it or even coming back unless there are no other choices.
- I can leave it open for days like other I know and never get an IM but restart it and they randomly show up.
- Add a friend and it may or may not let them know it even though you can send them IMs.
- You rarely get alerts or notification when someone IMs you unless Skype is center screen.
- Help says Skype and skype for business should communicate but they do not.
- no support for Skype that any of use can find unless you have Office365 and call in on your account.

What aspects are problematic or could work better?

- I can leave it open for days like other I know and never get an IM but restart it and they randomly show up.
- Add a friend and it may or may not let them know it even though you can send them IMs.
- You rarely get alerts or notification when someone IMs you unless Skype is center screen.
- Help says Skype and skype for business should communicate but they do not.
- no support for Skype that any of use can find unless you have Office365 and call in on your account.

What features/services would you like to see in future versions of this product?

reliable IMs, reliable notifications, actually working just as the help file says it should with other versions of Skype, like Skype For business version with SKype for Windows 10.

What specific problems in your company were solved by this product?

none

Are you a current user of this product?

Yes