Helpful communication solution

What are the best aspects of this product?

Slack allows us to create groups of users or to select users who want to participate in the conversation. I like the integration with Trello and GitHub and we always get notifications when something is actioned in one of those particular apps. The interface is clear and easy to use. The buttons are understandable. I also like that it has access to different 3rd party apps and this means that we can include GIF’s in our messages. The web-based help support is easy to use.

What aspects are problematic or could work better?

Sometimes we are overwhelmed from the messages from other web apps and the fact that is most frustrating is that you cannot control what notifications you want to receive. They could also improve the search function because sometimes it’s difficult to find some old messages. In addition, I found the Slackbot useless. And when the group is set to “Private” then the notifications are easy to miss.

What specific problems in your company were solved by this product?

We can easily exchange messages between our team members and to improve the interaction and productivity of the team as well. It helps us to share files and to reduce the time. We can add small emojis in a messages. It helps us to create separate groups so we can share the information with specific members.

Are you a current user of this product?

Yes