Price

$6.67

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Slack REVIEW

Collaboration Software

3 user reviews
USER SATISFACTION 96%
OUR SCORE 9.3

What is Slack?

Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams. You can have all your team communication in one place, instantly searchable, available wherever you go.

Slack integrates with dozens of external services, and the app keeps adding more all the time. It offers built-in internal and external sharing options to ensure you can get and share files with anyone. The app has advanced search, filters and sorting that make it simple to get the right files. You can filter results by recent type, relevance or file type to find exactly what you need.

Slack offers fully native apps for iOS and Android to give you full functionality wherever you go. Another feature is read state synchronization: when you read something on your phone, your laptop will know about it and automatically mark those messages as read.

Overview of Slack Benefits

Generally, Slack is a messaging platform for teams that brings all communication together, creating a single unified archive accessible through powerful search. Modern teams benefit from a unified communication hub that collates all channels they are using, but also stores their conversations in robust databases to make them easily searchable and available at any moment. Whatever action the user is performing with it, he will get to complete it on an intuitive and easy-to-use dashboard, even in cases where he has no experience with similar products. The lack of training and complex installations, the same as cloud hosting make Slack a reasonable investment, particularly having in mind its flexible pricing scheme.

Slack is built around a channel format that allows you to quickly go from asynchronous to synchronous communication. When it matters, the real-time response cannot be undervalued, but Slack’s highly customizable notifications allow you to jump in and out when you’re needed. The centralized and searchable archive of messages is something that’s available not just to people on the team today, but the ones who start next week or next month or next year. Onboarding ramp up times are dramatically reduced. Other advanced features include creation of open communication channels, desktop and mobile messaging, internal and external sharing, flexible browsing, read-state synchronization, and many more.

The numerous integrations give companies another distinctive reason to choose Slack for their needs. The system will blend easily in every software ecosystem, as it works with Zendesk, MailChimp, GitHub, Google Drive, Dropbox, and all main social networks.

Overview of Slack Features

  • Built-in internal and external sharing option
  • Configurable notifications for desktop, mobile push and email
  • Create open channels
  • Desktop and mobile messaging, file sharing and notifications
  • Flexible file browsing
  • Flexible notifications
  • Integrates with dozens of services
  • Integrations with Google Docs and Dropbox
  • Mobile native
  • Native apps for iOS and Android
  • Powerful search and archiving
  • Read-state synchronization
  • Search conversations and individual messages
  • Search inside Word docs, Google Docs, Photoshop files, PDFs
  • Snippets: for capturing blocks of raw text, log files, code
  • Support for both Google and Apple emoji styles
  • Support for private groups and 1:1 direct messaging
  • Sync with desktop, iPhone/iPad or Android device
  • Two built-in native file types
  • Webhooks and an open API

What Problems Will Slack Solve?

When you switch to a centralized system for internal communication like Slack, you get an immediate benefit in the form of cross-team transparency. The tension between “I want to be kept in the loop, so please CC me” and “I get way too much email, so stop CCing me on everything” disappears.

By default, communication is public, and everyone can see what’s going on everywhere else. The need for status reports and daily stand-up meetings decreases. Now, marketing can see what challenges the sales team is facing, engineers get a glimpse of what designers are working on before it gets handed over, technical operations have insight into what’s in the customer support queue, etc.

Having a searchable history of the entire team’s communication dramatically accelerates the process of getting up to speed. Compared to your first day at an email-based organization, where you start with an empty inbox, with Slack you can scroll back over every decision, every discussion, every link, every file, and everything else.

In Slack, you can quickly pick up on subtle aspects of a company’s culture, the norms for communication, who knows the answers to what kinds of questions, and who really makes the decisions and the kind of soft knowledge that can take a long time to absorb without Slack.

Slack saves you tons of time associated with triaging emails and status update meetings. You are much more efficient and your throughput shoots through the roof.

Lastly, Slack is an easy and fun tool to use. Onboarding is intuitive and teams quickly adapt to the new model of real-time messaging which we are accustomed to in our personal lives.

Slack Position In Our Categories

Position of Slack in our main categories:

10

Slack is one of the top 10 Collaboration Software products

3

Slack is one of the top 3 Communications Software products

10

Slack is one of the top 10
Collaboration Software products

3

Slack is one of the top 3
Communications Software products


Slack is also listed in the following subcategories:

Category:Position:Category:Position:
Enterprise Social Networking Software#2 File Sharing & Document Management Software#1
Instant Messaging & Chat Software#1 Productivity Suite Software#2
Project Collaboration Software#4 VoIP Software#2

It's essential to note that almost no service in the Collaboration Software category is a perfect solution that can meet all the needs of all company types, sizes and industries. It may be a good idea to read a few Slack reviews first as some software may excel just in a really narrow set of applications or be created with a very specific industry in mind. Others might operate with an idea of being easy and intuitive and therefore lack complex functions needed by more experienced users. You can also find services that cater to a large group of customers and give you a powerful feature set, but this usually comes at a higher cost of such a software. Make sure you're aware of your requirements so that you choose a solution that has exactly the features you look for.

How Much Does Slack Cost?

Slack Pricing Plans For Enterprises & Small Business:

Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Free – No limits on time or users

  • Searchable message archives, up to 10k of your team’s most recent messages
  • 10 apps or service integrations
  • Native apps for iOS, Android, Mac & Windows Desktop
  • Two-person voice and video calls
  • 5GB total file storage for the team
  • Two-factor authentication

Standard – $6.67 per user/month billed annually ($8 billed monthly)

  • All features from the Free plan
  • Unlimited searchable message archives
  • Unlimited apps and service integrations
  • Custom retention policies for messages and files
  • Guest access
  • Priority support
  • OAuth via Google
  • Mandatory two-factor authentication
  • Custom User Groups to reach a team or department
  • Group voice and video calls
  • 10GB file storage per team member

Plus – $12.50 per user/month billed annually ($15 billed monthly)

  • All features from the Standard plan
  • SAML-based single sign-on (SSO)
  • Compliance Exports of all messages
  • 99.99% Guaranteed Uptime SLA
  • 24/7 Support with 4-hour response time
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
  • 20GB file storage per team member

Enterprise – $49-99 per user/month billed annualy

  • Fully searchable archive with unlimited messages
  • Unlimited external integrations
  • Free native apps for iOS, Android & Mac Desktop
  • Detailed usage statistics, reporting & analysis
  • Custom message retention policies
  • Guest access
  • Priority support

User Satisfaction

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Slack reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Slack. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

116

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are Slack pricing details?

Slack Pricing Plans:

Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Free – No limits on time or users

  • Searchable message archives, up to 10k of your team’s most recent messages
  • 10 apps or service integrations
  • Native apps for iOS, Android, Mac & Windows Desktop
  • Two-person voice and video calls
  • 5GB total file storage for the team
  • Two-factor authentication

Standard – $6.67 per user/month billed annually ($8 billed monthly)

  • All features from the Free plan
  • Unlimited searchable message archives
  • Unlimited apps and service integrations
  • Custom retention policies for messages and files
  • Guest access
  • Priority support
  • OAuth via Google
  • Mandatory two-factor authentication
  • Custom User Groups to reach a team or department
  • Group voice and video calls
  • 10GB file storage per team member

Plus – $12.50 per user/month billed annually ($15 billed monthly)

  • All features from the Standard plan
  • SAML-based single sign-on (SSO)
  • Compliance Exports of all messages
  • 99.99% Guaranteed Uptime SLA
  • 24/7 Support with 4-hour response time
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
  • 20GB file storage per team member

Enterprise – $49-99 per user/month billed annualy

  • Fully searchable archive with unlimited messages
  • Unlimited external integrations
  • Free native apps for iOS, Android & Mac Desktop
  • Detailed usage statistics, reporting & analysis
  • Custom message retention policies
  • Guest access
  • Priority support

What integrations are available for Slack?

Slack integrates messages from external systems used by teams (including services such as Twitter, Google Docs/Drive, Dropbox, Zendesk, GitHub, MailChimp and dozens more) to create one place where everything comes together with one search box across all these tools. A full list of integrations can be found on Slack’s website.

User reviews


3 Reviews

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The most favorable review

Winston


Pros:
I like that this tool allows us to handle various channels so we can categorize the communication easily. I like the interface because it provides us with smooth interaction on different channels. We can easily share files and I like that we can pin important notes and messages and we are even able to edit the messages as well. It has great support plugins. I also like the auto snoozed notifications.

Cons:
I’m disappointed with the pricing module.

The least favorable review

Bertha


Pros:
With Slack we reduce the time for collecting information and interacting with our people. I love the simplicity of interaction with my co-workers and customers. We are able to communicate in real-time. It has great UI. There is an ability to announce milestones automatically, it has great search engine and you can easily find information from previous interactions. In addition, it has great mobile version.

Cons:
It can become overload with information and the team behind the Slack could improve the video quality as well.


Winston

Verified
user
I like that this tool allows us to handle various channels so we can categorize the communication easily. I like the interface because it provides us with smooth...

Heather

Verified
user
This is complete instant collaboration tool. I like its file sharing feature. It works fantastic. It is simple, quick and everyone starts to use this tool even though...

Bertha

Verified
user
With Slack we reduce the time for collecting information and interacting with our people. I love the simplicity of interaction with my co-workers and customers. We are...

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