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Slack REVIEW

Communications Software

21 user reviews
USER SATISFACTION 96%
OUR SCORE 9.3

What is Slack?

Slack is a messaging app that gives you one platform for all your communications, offering real-time messaging, file sharing, archiving, and search. It’s built for modern teams so you can have all your communication in one online location, instantly searchable, and immediately accessible from whatever connected device.

Slack works with more than 1,500 external apps and services, giving you one fully flexible and extendable platform. It has several internal and external sharing options so you can receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files that you need. You can set filters by variables such as recent type, relevance or file type.

The solution comes with fully native apps for iOS and Android to give you full mobile functionality. It also has read state synchronization like for instance when you read something on your phone, your in sync laptop will know about it and automatically mark those messages as read.

Overview of Slack Benefits

Modern teams require responsive and unified communication hub that not only collates all channels they are using, but also stores their conversations in robust databases to make them easily searchable and available at any moment. Whatever action you perform with it is completed since on an intuitive and easy-to-use dashboard. There is no need for complex installations, maintenance or training since the platform is fully cloud hosted.

Slack is built around a channel format that allows you to quickly go from asynchronous to synchronous communication, giving you real-time response. Its centralized and searchable archive of messages is made available not just to people on your team today, but also to those who’ll get on board later on. Other helpful features include open communication channels, private groups, internal and external sharing, flexible browsing, and many more.

Slack is one of the most extensively integrated platforms around, which is why it is the communication and collaboration platform of choice by teams from top global companies. The system will blend and work with almost every leading software out there that you use such as Dropbox, Zendesk, Google Drive, MailChimp,GitHub as well as all major social networks. Slack also has a strong SMB following and orientation because you can start off with a robust free plan with no restrictions on time and number of users.

Overview of Slack Features

  • Conversation channels
  • Private groups
  • Messaging
  • Message history
  • Search
  • Snippets
  • Webhooks
  • Collaboration
  • File sharing
  • File browsing
  • Voice/video calls
  • Feedback
  • Progress archive
  • Notifications
  • Integrations
  • Synchronization
  • Open API
  • iOS & Android apps
  • Data security
  • Data encryption
  • Single Sign-On
  • Two-factor authentication

What Problems Will Slack Solve?

When you switch to a centralized system for internal communication like Slack, you get an immediate benefit in the form of cross-team transparency. The tension between “I want to be kept in the loop, so please CC me” and “I get way too much email, so stop CCing me on everything” disappears.

By default, communication is public, and everyone can see what’s going on everywhere else. The need for status reports and daily stand-up meetings decreases. Now, marketing can see what challenges the sales team is facing, engineers get a glimpse of what designers are working on before it gets handed over, technical operations have insight into what’s in the customer support queue, etc.

Having a searchable history of the entire team’s communication dramatically accelerates the process of getting up to speed. Compared to your first day at an email-based organization, where you start with an empty inbox, with Slack you can scroll back over every decision, every discussion, every link, every file, and everything else.

In Slack, you can quickly pick up on subtle aspects of a company’s culture, the norms for communication, who knows the answers to what kinds of questions, and who really makes the decisions and the kind of soft knowledge that can take a long time to absorb without Slack.

Slack saves you tons of time associated with triaging emails and status update meetings. You are much more efficient and your throughput shoots through the roof.

Lastly, Slack is an easy and fun tool to use. Onboarding is intuitive and teams quickly adapt to the new model of real-time messaging which we are accustomed to in our personal lives.

Slack Position In Our Categories

Position of Slack in our main categories:

10

Slack is one of the top 10 Collaboration Software products

5

Slack is one of the 5 Communications Software products

10

Slack is one of the 10
Collaboration Software products

5

Slack is one of the 5
Communications Software products


Slack is also listed in the following subcategories:

Category:Position:Category:Position:
Enterprise Social Networking Software#2 File Sharing & Document Management Software#1
Instant Messaging & Chat Software#1 Productivity Suite Software#3
Project Collaboration Software#5 VoIP Software#3
Category:Position:
Enterprise Social Networking Software#2
File Sharing & Document Management Software#1
Instant Messaging & Chat Software#1
Productivity Suite Software#3
Project Collaboration Software#5
VoIP Software#3

Every business has its own characteristics, and might call for a special Collaboration Software solution that will be adjusted to their business size, type of clients and employees and even individual industry they cater to. It's not wise to count on locating an ideal app that is going to be suitable for each company no matter what their background is. It may be a good idea to read a few Slack reviews first and even then you should keep in mind what the service is intended to do for your company and your employees. Do you require an easy and straightforward app with only basic features? Will you really use the complex functionalities required by experts and large enterprises? Are there any particular tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid solution that will match your budget.

How Much Does Slack Cost?

Slack Pricing Plans:
Free trial
Free
$0
Standard
$6.67
Plus
$12.50
Enterprise
By quote

Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Free – No limits on time or users

  • Searchable message archives, up to 10k of your team’s most recent messages
  • 10 apps or service integrations
  • Native apps for iOS, Android, Mac & Windows Desktop
  • Two-person voice and video calls
  • 5GB total file storage for the team
  • Two-factor authentication

Standard – $6.67 per user/month billed annually ($8 billed monthly)

  • All features from the Free plan
  • Unlimited searchable message archives
  • Unlimited apps and service integrations
  • Custom retention policies for messages and files
  • Guest access
  • Priority support
  • OAuth via Google
  • Mandatory two-factor authentication
  • Custom User Groups to reach a team or department
  • Group voice and video calls
  • 10GB file storage per team member

Plus – $12.50 per user/month billed annually ($15 billed monthly)

  • All features from the Standard plan
  • SAML-based single sign-on (SSO)
  • Compliance Exports of all messages
  • 99.99% Guaranteed Uptime SLA
  • 24/7 Support with 4-hour response time
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
  • 20GB file storage per team member

Enterprise – By quote

  • Fully searchable archive with unlimited messages
  • Unlimited external integrations
  • Free native apps for iOS, Android & Mac Desktop
  • Detailed usage statistics, reporting & analysis
  • Custom message retention policies
  • Guest access
  • Priority support

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Slack reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Slack. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

116

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

Slack User Reviews


Rod 1 week ago
Verified
user



Jody 4 weeks ago
Verified
user



Franklin 2 months ago
Verified
user



Carroll 5 months ago
Verified
user



Lonnie 6 months ago
Verified
user


What are Slack pricing details?

Slack Pricing Plans:
Free trial
Free
$0
Standard
$6.67
Plus
$12.50
Enterprise
By quote

Slack offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Free – No limits on time or users

  • Searchable message archives, up to 10k of your team’s most recent messages
  • 10 apps or service integrations
  • Native apps for iOS, Android, Mac & Windows Desktop
  • Two-person voice and video calls
  • 5GB total file storage for the team
  • Two-factor authentication

Standard – $6.67 per user/month billed annually ($8 billed monthly)

  • All features from the Free plan
  • Unlimited searchable message archives
  • Unlimited apps and service integrations
  • Custom retention policies for messages and files
  • Guest access
  • Priority support
  • OAuth via Google
  • Mandatory two-factor authentication
  • Custom User Groups to reach a team or department
  • Group voice and video calls
  • 10GB file storage per team member

Plus – $12.50 per user/month billed annually ($15 billed monthly)

  • All features from the Standard plan
  • SAML-based single sign-on (SSO)
  • Compliance Exports of all messages
  • 99.99% Guaranteed Uptime SLA
  • 24/7 Support with 4-hour response time
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta, Centrify, and Ping Identity
  • 20GB file storage per team member

Enterprise – By quote

  • Fully searchable archive with unlimited messages
  • Unlimited external integrations
  • Free native apps for iOS, Android & Mac Desktop
  • Detailed usage statistics, reporting & analysis
  • Custom message retention policies
  • Guest access
  • Priority support

What integrations are available for Slack?

Over 1,500 apps integrate with Slack. The complete list can be found at the Slack App Directory.

User reviews


User reviews in total: 21

18
3
0
0
0

Average Rating:

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The most favorable review

Rod

1 week ago


Pros: The highlights of Slack are the flexibility in adding graphics and icons, the archive feature, and the ability to conduct private conversations with several people.

Cons: This isn’t an issue with Slack, but since it is so easy to use that in my organization employees use it for social chats and conversations which means hundreds of messages are sometimes exchanged in an hour.

The least favorable review

Deanna

10 months ago


Pros: Slack allows us to create groups of users or to select users who want to participate in the conversation. I like the integration with Trello and GitHub and we always get notifications when something is actioned in one of those particular apps. The interface is clear and easy to use. The buttons are understandable. I also like that it has access to different 3rd party apps and this means that we can include GIF’s in our messages. The web-based help support is easy to use.

Cons: Sometimes we are overwhelmed from the messages from other web apps and the fact that is most frustrating is that you cannot control what notifications you want to receive. They could also improve the search function because sometimes it’s difficult to find some old messages. In addition, I found the Slackbot useless. And when the group is set to “Private” then the notifications are easy to miss.

Published 1 week ago
Verified
user
The highlights of Slack are the flexibility in adding graphics and icons, the archive feature, and the ability to conduct private conversations with several people.



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
Slack is easy to use and comes with a range of useful features. It is easy to set up the system and integrate it with other apps like Heroku and GitHub. I can invite my...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Slack offers a host of amazing features. It is great to be able to create separate channels for each group of people or team member. The app offers an amazing user...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Slack is more than an IRC as it offers more user-friendly features. Many Bitcoin projects and companies use Slack for their employees which makes it easy for me to...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
We use Slack for collaboration with users from all over the globe. It is a great place to share ideas and discuss them. I like that I can create channels based on...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Slack meets all our needs. It allows us to share files and to start new thread to discuss about. You are even able to use its integrations, to do something or to stop...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
There are a lot of things I like about Slack. It is a single app that everybody in my company can use. It is easy to create a group. You can use the search function to...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Slack offers many advantages. You can pin vital items and easily reference past items, messages, etc. The app supports a lot of integrations such as with Google Docs,...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Slack is a cloud-hosted team collaboration software. You can use its API to integrate...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I love how simple the platform is. We used other message app but it was way more complicated and it didn’t meet our needs. With Slack the chat format is understandable...



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