Offers a host of excellent features

What are the best aspects of this product?

Slack is a cloud-hosted team collaboration software. You can use its API to integrate with other business systems. You can organize the chats in public and private channels, and send direct messages to your colleagues. Direct messages are necessary sometimes, though they may affect team collaboration. We use Slack API to create bots that assist us to complete routine activities.

What aspects are problematic or could work better?

The only glitch is the mobile app for Windows Phone starts slowly, but it is still a good app to use.

What specific problems in your company were solved by this product?

As mentioned earlier, we use Slack to create bots that assist us in completing routine activities. Monitoring scripts send messages to Slack channels and our bots reply according to the context. Our bots can also return informative messages and execute routines.

Are you a current user of this product?

Yes