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User review of Slack

Smart chat tool for business

- by Lionel

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Slack offers many advantages. You can pin vital items and easily reference past items, messages, etc. The app supports a lot of integrations such as with Google Docs, Skype, Git and Trello. Plus, you can use the powerful API to create your own integration.

What aspects are problematic or could work better?

Users tend to overuse gifs and emoticons which can prove to be a distraction. The solution is to dedicate channels for specific purposes and ensure there is no small talk in these forums to keep notifications professional and meaningful.

What specific problems in your company were solved by this product?

We use Slack for effective collaboration between different business units especially between HR, marketing, and admin. We post updates about work progress and inform our colleagues immediately about important updates. Another use is organizing communities with the chat tool which is great for socializing.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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