What are the best aspects of this product?
1. Filled with awesome features which alleviate the pain points of cold email marketing, yet to see these in other tools.
2. Amazing Customer support.
3. Straight forward UI, simple to use.
4. Somehow smartreach.io manages to consistently have better open and reply rates that other leading tools in the space.
What aspects are problematic or could work better?
I would love a dark theme for the tool, useful for people who use the tool for long periods of time.
What features/services would you like to see in future versions of this product?
Dark theme.
What specific problems in your company were solved by this product?
SmartReach is our daily driver. The entire outbound strategy of our company is via SmartReach. We have a 30% better open/reply rates compared to campaigns run on other tools in the market.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
11-50 Employees
What is your industry?
Electrical/Electronic Manufacturing
Did your company use a different software before this one?
Yes
What software did you use before?
reply.io, woodpecker.co, mailshake.com
Why did you decide to change it?
Drop in open/reply rates
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
What is your total annual cost for using this product?
$7200
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Yes, 10%
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