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User review of SmartReach.io

One of the better cold emailing tools out there!

- by Abhilash Betanamdi

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

1. Filled with awesome features which alleviate the pain points of cold email marketing, yet to see these in other tools.
2. Amazing Customer support.
3. Straight forward UI, simple to use.
4. Somehow smartreach.io manages to consistently have better open and reply rates that other leading tools in the space.

What aspects are problematic or could work better?

I would love a dark theme for the tool, useful for people who use the tool for long periods of time.

What features/services would you like to see in future versions of this product?

Dark theme.

What specific problems in your company were solved by this product?

SmartReach is our daily driver. The entire outbound strategy of our company is via SmartReach. We have a 30% better open/reply rates compared to campaigns run on other tools in the market.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Electrical/Electronic Manufacturing

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

reply.io, woodpecker.co, mailshake.com

Why did you decide to change it?

Drop in open/reply rates

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What is your total annual cost for using this product?

$7200

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

Yes, 10%

FEATURE DETAILS

Sales Automation

Areas for Improvement
5
amazing
Historical Data with Drill Down
5
amazing
Centralized Database for Customer Information
5
amazing
Powerful Search Functions
5
amazing
Integrations/APIs
5
amazing