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User review of Smartsheet

The best Project Management tool with amazing Dashboard

- by Mohamed Emam , ICA , CRCO

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The best aspect for Smartsheet is the Automated workflow and the Dashboard which allows you to reduce a lot of manual work, Smartsheet dashboard can have multiple projects which allows you to identify any RedFlags in the project progress

What aspects are problematic or could work better?

Smartsheet sometimes hangs with high-size attachments and big data which takes much time in loading, so it needs to be faster

What features/services would you like to see in future versions of this product?

The ability to download multiple rows attachments and each attachment to be in separate folder with the row number, this will save much time and make life easier

What specific problems in your company were solved by this product?

We used Smartsheet Spreadsheets and the Ticketing tool in generating new tickets for a specific project and add the automated workflow for these tickets by sending automated emails and notifications when the tickets are done and completed, while we have a Dashboard for this project to monitor the progress of the project

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

5$ per user monthly

What is your total annual cost for using this product?

500 $ for the first month

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

15%

FEATURE DETAILS

Tasks

Task Creation and Assignment
4
very good
Due Dates
4
very good
Task Prioritization
4
very good
To-Do Lists
4
very good

Collaboration

Collaborative Project Planning
4
very good
Comments
4
very good
Documents and Uploads
4
very good

Projects

Gantt Chart/Project Map
4
very good
Calendar View
4
very good
Baselining/KPIs
4
very good
Project Budgeting
4
very good
Issue Tracking
4
very good

Platform

Alerts
4
very good
Mobile
4
very good
User Access & Permissions
4
very good
API/Integration
4
very good
Reporting and Dashboards
4
very good
Customization
4
very good
Performance and Reliability
4
very good