What are the best aspects of this product?
The best aspect for Smartsheet is the Automated workflow and the Dashboard which allows you to reduce a lot of manual work, Smartsheet dashboard can have multiple projects which allows you to identify any RedFlags in the project progress
What aspects are problematic or could work better?
Smartsheet sometimes hangs with high-size attachments and big data which takes much time in loading, so it needs to be faster
What features/services would you like to see in future versions of this product?
The ability to download multiple rows attachments and each attachment to be in separate folder with the row number, this will save much time and make life easier
What specific problems in your company were solved by this product?
We used Smartsheet Spreadsheets and the Ticketing tool in generating new tickets for a specific project and add the automated workflow for these tickets by sending automated emails and notifications when the tickets are done and completed, while we have a Dashboard for this project to monitor the progress of the project
Are you a current user of this product?
Yes
How long have you been using this product?
1-3 years
What is your company size?
More than 100 Employees
What is your industry?
Consumer Services
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
What was the cost of implementing this product?
5$ per user monthly
What is your total annual cost for using this product?
500 $ for the first month
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
15%
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