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Smartsheet REVIEW

Project Management Software

18 user reviews
USER SATISFACTION 99%
OUR SCORE 9.4

What is Smartsheet?

Smartsheet is a web-based collaboration tool for your project management, team task management, crowdsourcing, sales pipeline tracking needs, and more. It won our Expert’s Choice Award for 2018 as well as our Great User Experience Award for 2018.

A leading enterprise collaboration solution for companies, Smartsheet offers businesses an innovative way to collaborate on projects and processes. Accessible from any browser and device, Smartsheet effectively combines the ease of use of a spreadsheet with visual timeline management, collaborative file sharing and discussions, and automated workflow capabilities. Many businesses use spreadsheets for tracking their finances, schedule, and inventories. This makes the familiarity of Smartsheet’s interface easily adaptable to your teams as it still looks and works like a spreadsheet that’s more powerful and customizable. It can manage diverse types of work such as programs, projects, and core business operations. It is also integrated with top web services including Google Apps, Box, and Salesforce.

Smartsheet redefines how teams collaborate on projects and tasks such as managing operations, tracking marketing campaigns, and planning events, among others. Its easy-to-use and friendly interface, coupled with Gantt charts, file sharing, and work automation features have helped this tool to quickly become a favorite app for productivity among businesses. The platform is designed to unleash the benefits of collaboration and greater work agility. It speeds up decision-making while understanding the importance of data-driven information. It’s developed to empower teams to execute and complete their projects and tasks with speed and accountability.

Planning, tracking, automating, and reporting on work are the key functions of Smartsheet. It provides targeted solutions for mission-critical, high-value work processes in your organization. This includes simplifying budget and planning, streamlining management of facilities, and elevating customer experiences, among others. Its solutions are specialized for various industries ranging from retail, manufacturing, professional services, technology, education, and construction. It also caters to a wide array of teams and roles including project management, IT and Ops, marketing, sales, software development, and HR departments.

The cloud-based software is regarded highly for its online project management, file sharing, and collaboration features. This app functions a lot like a spreadsheet, helping users perform a range of tasks that otherwise, takes a lot of time when done manually. Businesses can use the platform by purchasing its cost-effective plans that give value to their investment.

Overview of Smartsheet Benefits

Smartsheet is an extremely powerful project management tool that provides targeted solutions based on various factors. It provides you with solutions for your business and it even takes into consideration varying roles and industries. It is equipped with features and functions that set it apart from other platforms. Here’s an overview of some of its core features and benefits:

Leverage team collaboration

Increase your work agility using its simple, user-friendly and intuitive interface. It enables users, without requiring technical resources and experience, to improve their work processes and dynamically adapt to change. This drives your idea from planning to execution in a short period of time. Organizing and structuring workflows are streamlined using rich context for your team and enterprise. It lets you get rid of productivity killers such as information silos, excessive meetings, and back-and-forth emails. Instead, you get to utilize automated reminders, notifications and status reports to ensure your entire team is on the same page. Sharing, collaborating, and connecting with internal and external stakeholders are streamlined to ensure the most up-to-date information is circulated by the right people at the right time.

Improve your team’s accountability with transparency on activity logs, detailed history, and shared views to determine which actions are done by who and when. Its collaboration hub is flexible to various business needs. Its aim is to allow its users to focus on their work, not managing their software. Hence, they ensure plans can be easily modified and its dashboard is configurable so you can immediately adapt when there are work changes.

Automate relevant business processes

Smartsheet allows you to automate actions using simple rules. This means you don’t require hiring IT experts, tackling complex formulas, and working on a single line of code. Automating key processes saves you time and eliminates productivity killers. This includes automating your repetitive tasks, prompting your team to make updates, and getting reminders when tasks and projects are due. It prevents your team from overlooking certain tasks and going beyond the deadline for its completion. It also helps you identify bottlenecks early so you will be prepared to immediately react to these issues and plan on a course of action for your team to innovate.

Collecting data is made easy and available on various platforms and devices, whether it’s on your desktop, laptop, tablet or mobile phone. Its form builder enables users to quickly create customizable forms. The Smartsheet Forms ensure data is error-free, consistent, and organized. The data collected is kept in the platform in a structured format for easy viewing. This lets you analyze the information and turn them into actionable insights. Since it allows enterprise applications, you can use your existing applications by syncing data across your organization with a single source of truth.

Drive work at scale

Consistency is crucial for work execution; hence, Smartsheet provides tools to ensure it is met. Using a standard set of components, your team can create and prepare new projects and operations properly and immediately. Right before the kickoff of a new project, you can implement approval workflows to ensure your organization is prioritizing crucial work first. It also lets you incorporate best practices in every task with risk management, reporting, and execution. You can perform robust portfolio analysis by connecting Smartsheet Control Center’s datamart with third-party BI tools. Smartsheet Sights administers KPIs for new projects to update any ongoing work in real-time without conducting additional status meetings and putting extra work for your team. Testing and iterating are regularly done across your organization or department. This lets you stay on top of dynamic work changes so you can react to them quickly.

Real-time visibility

Get your hands with real-time information using Smartsheet Sights and live reports. This allows business leaders and teams to make educated business decisions promptly. It has configurable reports and widget-driven dashboards that can be highlighted without technical support. Since information is available in real time, you can identify and respond to trends immediately. It also lets you shift your priorities as needed when conditions change. Smartsheet unifies cross-functional priorities using connectors and live reports. For instance, it centralizes the different business systems of Engineering, IT, Finance, Sales, HR, and Service Delivery departments. It also lets you protect your information while providing status updates and assigning tasks to your clients and vendors in real time. You can use notifications, Smartsheet Sights, and update requests for these actions. The native app integrations, free and open collaboration, and mobile applications of the software allows you to create teams without limitations.

Secure platform deployment

Whether your team consists of 100 to 100,000 members, you are assured that the platform is secure to innovate at. It enables security, user management, and single sign-on capabilities for a more powerful team and project management with scalable administrative controls. Administrators and end-users are given granular sharing permissions to help them stay in control and protect their information. Meanwhile, admins are allowed to handle internal standards, restrict integrations, and approve external domains. You also access account-specific reports to view how users access, circulate and publish information across the platform. Data security and privacy provide you with peace of mind due to the rigorous infrastructures and admin procedures. The combination of around-the-clock monitoring, data encryption, user authentication and physical security ensures top-notch protection.

Work with apps and integrations

Smartsheet acknowledges that no single platform caters to every single need of a business. That is why it allows popular and useful enterprise tools and apps to integrate with their system seamlessly as they aim to provide you with solutions for your business processes. Integrations are available to address mission-critical data by utilizing off-the-shelf integrations and partner-built solutions. Its out-of-the-box integrations include Google G-Suite, Box, DocuSign, and Microsoft Office 365, among others. This collaboration encourages efficiency and productivity without having to switch from one app to another. It also has connectors such as Salesforce, Jira, and ServiceNow that automatically syncs your data with real-time information update. You can also build your own integration using Smartsheet’s open API.

Overview of Smartsheet Features

  • Dashboards
  • Calendar View
  • Card View
  • Gantt View
  • Attach Files
  • Portals
  • Reminders
  • Mobile App
  • Forms
  • Update Requests
  • Alerts and Automated Actions
  • Sharing
  • Activity Log
  • Filters
  • Cell Linking
  • Resource Manaagement
  • Reports
  • Filters
  • Export, Email and Print
  • Admin Tools
  • API
  • Custom Branding
  • Formulas

What Problems Will Smartsheet Solve?

Smartsheet leverage Customer Experience

Problem: Delays in customer project onboarding

Solution: Smartsheet ensures customer onboarding projects are delivered on time and within the budget. It does so by prioritizing a transparent onboarding project approval by connecting with Salesforce, automating service demand management, and setting up a project approval workflow. The system also adapts to meet your customer requirements and improve data visibility.

Smartsheet accelerate team output

Problem: Wasted effort and time-consuming repetitive tasks

Solution: Smartsheet collects consistent data, automates approval processes, and transforms data into action. By automating your business’ key processes, you can save time on doing tasks again and again. Since it doesn’t require coding, any user can create, modify, and maintain these prompts quickly and effectively. It provides solutions to spot and eliminate bottlenecks that drag down cycle time.

Smartsheet streamline marketing campaigns

Problem: Disordered marketing campaign operations

Solution: Smartsheet drives performance by optimizing campaign execution, accountability, and results. It develops a framework for the execution of marketing initiatives. It also has campaign calendar to keep you stay on top of your schedule – whether that’s highlighting milestones or tracking of launch dates. The app ensures your team gets access to context-driven data and a unified campaign collaboration plan.

Awards & Quality Certificates

Award
Award

Smartsheet Position In Our Categories

Position of Smartsheet in our main categories:

5

Smartsheet is one of the top 5 Collaboration Softwareproducts

Top
5

Smartsheet is one of the 5 Project Management Softwareproducts

5

Smartsheet is one of the top 5 Resource Management Softwareproducts

5

Smartsheet is one of the 5
Collaboration Software products

5

Smartsheet is one of the 5
Project Management Software products

5

Smartsheet is one of the 5
Resource Management Software products


Smartsheet is also listed in the following subcategories:

Category:Position:Category:Position:
Agile Project Management Software#4 Collaboration Tools Software#4
Enterprise Project Management Software#4 Project Collaboration Software#4
Task Management Software#4 Visual Project Management Software#4
Web Collaboration Software#4
Category:Position:
Agile Project Management Software#4
Collaboration Tools Software#4
Enterprise Project Management Software#4
Project Collaboration Software#4
Task Management Software#4
Visual Project Management Software#4
Web Collaboration Software#4

Since each organization has particular business wants, it is prudent for them to desist from searching for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a system even among market-leading software solutions. The smart thing to do would be to jot down the various vital aspects that require consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Smartsheet reviews and check out each of the other solutions in your shortlist in detail. Such in-depth groundwork can make sure you reject ill-fitting systems and select the system that provides all the aspects you need for business success.

How Much Does Smartsheet Cost?

Smartsheet Pricing Plans:
Free trial
Individual Plan
$14/user/month
Business Plan
$25/user/month
Enterprise Plan
Contact vendor

Smartsheet offers 3 pricing packages:

Individual Plan – $14/user/month (billed annually)

  • Email support
  • Unlimited free collaborators
  • 10 sheets
  • View/edit only reports
  • Mobile included

Business Plan – $25/user/month (billed annually)

  • Email + phone support
  • Unlimited free collaborators
  • Sheets – 100/user
  • Unlimited reports
  • Mobile included

Enterprise Plan – customized (contact the vendor for a quote)

  • Email + phone support
  • Unlimited free collaborators
  • Unlimited sheets
  • Unlimited reports
  • Mobile included

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smartsheet reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smartsheet. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

78

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Smartsheet pricing details?

Smartsheet Pricing Plans:
Free trial
Individual Plan
$14/user/month
Business Plan
$25/user/month
Enterprise Plan
Contact vendor

Smartsheet offers 3 pricing packages:

Individual Plan – $14/user/month (billed annually)

  • Email support
  • Unlimited free collaborators
  • 10 sheets
  • View/edit only reports
  • Mobile included

Business Plan – $25/user/month (billed annually)

  • Email + phone support
  • Unlimited free collaborators
  • Sheets – 100/user
  • Unlimited reports
  • Mobile included

Enterprise Plan – customized (contact the vendor for a quote)

  • Email + phone support
  • Unlimited free collaborators
  • Unlimited sheets
  • Unlimited reports
  • Mobile included

What integrations are available for Smartsheet?

Smartsheet integrates with the following business systems and applications:

  • Smartsheet for Android
  • Dropbox
  • App Guru
  • AppSheet
  • Azuqua
  • Backup Tool
  • Bitium
  • Box
  • Quip
  • Centrify
  • Data Tracker
  • DocuSign
  • Easy Insight
  • Egnyte
  • Evernote
  • Git Hook
  • Gmail
  • Google Apps
  • Google Calendar
  • Google Chrome App
  • Smartsheet Merge for Google Docs
  • Google Drive
  • Smartsheet Sync for Google Forms
  • Google Hangouts
  • Harvest
  • iCal Calendar Sync
  • Smartsheet for iPhone and iPad
  • Klipfolio, Smartsheet Live Data Connector
  • MailChimp
  • Maps
  • Marketo
  • Medium
  • Microsoft Azure AD
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Power BI
  • Skype for Business
  • Office Timeline
  • Okta
  • OneLogin
  • ServiceNow
  • PingOne
  • Qlik
  • Salesforce
  • Tableau
  • Tibco Spotfire
  • Tools4ever
  • VMware Horizon
  • Zapier
  • 123ContactForm
  • Calendar Application
  • Status View Application
  • Slemma
  • CData Drivers
  • Smartsheet for Jira
  • Meisterplan

User reviews


User reviews in total: 18

13
4
1
0
0

Average Rating:

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The most favorable review

Jacob

3 months ago


Pros: This tool allows me to create project plans and to share all of them with other members of the team, I can upload project plan in SmartSheet like I do in an Excel and this makes very easy to share the projects with others. There are lot of helpful features such as alert, updates, attachment and discussion that are great when interacting with others who work on the projects. Also, it allows us to keep track of other team’s progress.

Cons: This is great project management solution, I haven’t found something to dislike about it.

The least favorable review

Ian

9 months ago


Pros: Smartsheet is easy to set up and easy to share, it has built-in calendar and Grantt views. It works great with Zapier and the API is clear and user-friendly. I’m using it in combination with Wufoo and I have to say that this saves me lot of time. This tool provides me with overview of the projects I’m working on.

Cons: The process of setting up notifications can be little clunky. Also, when I want to create equations it can be really complicated. Sometimes I use other product for task reminder/assigner because it tracks better than Smartsheet.

Published 3 months ago
Verified
user
This tool allows me to create project plans and to share all of them with other members of the team, I can upload project plan in SmartSheet like I do in an Excel and...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like how simple and flexible this tool is, the UI has all the great segments form Microsoft but it doesn’t offer too many menu options that are mostly unnecessary. We...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
The spreadsheets that you are able to navigate on SmartSheets site offers you numerous options. You can easily share them with your team that are inside and outside of...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The great thing about Smartsheet is that your whole team can work on the same sheet. They can change, update or edit the sheet and the notifications are spread...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Smartsheet is very flexible product, it provides you with many features for creating and managing...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I use SmartSheet to manage a development project for my clients, I’m allowed to add development tasks, milestones and projected timelines, and then I can share...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Smartsheet helps me to organize my work and it is great tool to communicate with my team and taking care of all updates and project progresses. Because our work is to...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
SmartSheet is simple tool with intuitive design that it makes the whole work more fun and productive. This tool combines every best aspect of Microsoft Excel including...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Smartsheet provides you with great features, and you can share your projects, tasks and ideas with everyone. It’s definitely better than Excel, because it is web-based...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
With Smartsheet you are able to share and assign tasks to others. As a manager you have great view of every employee and their tasks and progress, you can keep everyone...



What do you think about this review? Great Poor

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