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Smartsheet Review

Smartsheet
Our score: 9.4 User satisfaction: 99%

What is Smartsheet?

Smartsheet is a web-based collaboration tool for your project management, team task management, crowdsourcing, sales pipeline tracking needs, and more. It won our Expert’s Choice Award for 2018 as well as our Great User Experience Award for 2018.

A leading enterprise collaboration solution for companies, Smartsheet offers businesses an innovative way to collaborate on projects and processes. Accessible from any browser and device, Smartsheet effectively combines the ease of use of a spreadsheet with visual timeline management, collaborative file sharing and discussions, and automated workflow capabilities. Many businesses use spreadsheets for tracking their finances, schedule, and inventories. This makes the familiarity of Smartsheet’s interface easily adaptable to your teams as it still looks and works like a spreadsheet that’s more powerful and customizable. It can manage diverse types of work such as programs, projects, and core business operations. It is also integrated with top web services including Google Apps, Box, and Salesforce.

Smartsheet redefines how teams collaborate on projects and tasks such as managing operations, tracking marketing campaigns, and planning events, among others. Its easy-to-use and friendly interface, coupled with Gantt charts, file sharing, and work automation features have helped this tool to quickly become a favorite app for productivity among businesses. The platform is designed to unleash the benefits of collaboration and greater work agility. It speeds up decision-making while understanding the importance of data-driven information. It’s developed to empower teams to execute and complete their projects and tasks with speed and accountability.

Planning, tracking, automating, and reporting on work are the key functions of Smartsheet. It provides targeted solutions for mission-critical, high-value work processes in your organization. This includes simplifying budget and planning, streamlining management of facilities, and elevating customer experiences, among others. Its solutions are specialized for various industries ranging from retail, manufacturing, professional services, technology, education, and construction. It also caters to a wide array of teams and roles including project management, IT and Ops, marketing, sales, software development, and HR departments.

The cloud-based software is regarded highly for its online project management, file sharing, and collaboration features. This app functions a lot like a spreadsheet, helping users perform a range of tasks that otherwise, takes a lot of time when done manually. Businesses can use the platform by purchasing its cost-effective plans that give value to their investment.

Overview of Smartsheet Benefits

Smartsheet is an extremely powerful project management tool that provides targeted solutions based on various factors. It provides you with solutions for your business and it even takes into consideration varying roles and industries. It is equipped with features and functions that set it apart from other platforms. Here’s an overview of some of its core features and benefits:

Leverage team collaboration

Increase your work agility using its simple, user-friendly and intuitive interface. It enables users, without requiring technical resources and experience, to improve their work processes and dynamically adapt to change. This drives your idea from planning to execution in a short period of time. Organizing and structuring workflows are streamlined using rich context for your team and enterprise. It lets you get rid of productivity killers such as information silos, excessive meetings, and back-and-forth emails. Instead, you get to utilize automated reminders, notifications and status reports to ensure your entire team is on the same page. Sharing, collaborating, and connecting with internal and external stakeholders are streamlined to ensure the most up-to-date information is circulated by the right people at the right time.

Improve your team’s accountability with transparency on activity logs, detailed history, and shared views to determine which actions are done by who and when. Its collaboration hub is flexible to various business needs. Its aim is to allow its users to focus on their work, not managing their software. Hence, they ensure plans can be easily modified and its dashboard is configurable so you can immediately adapt when there are work changes.

Automate relevant business processes

Smartsheet allows you to automate actions using simple rules. This means you don’t require hiring IT experts, tackling complex formulas, and working on a single line of code. Automating key processes saves you time and eliminates productivity killers. This includes automating your repetitive tasks, prompting your team to make updates, and getting reminders when tasks and projects are due. It prevents your team from overlooking certain tasks and going beyond the deadline for its completion. It also helps you identify bottlenecks early so you will be prepared to immediately react to these issues and plan on a course of action for your team to innovate.

Collecting data is made easy and available on various platforms and devices, whether it’s on your desktop, laptop, tablet or mobile phone. Its form builder enables users to quickly create customizable forms. The Smartsheet Forms ensure data is error-free, consistent, and organized. The data collected is kept in the platform in a structured format for easy viewing. This lets you analyze the information and turn them into actionable insights. Since it allows enterprise applications, you can use your existing applications by syncing data across your organization with a single source of truth.

Drive work at scale

Consistency is crucial for work execution; hence, Smartsheet provides tools to ensure it is met. Using a standard set of components, your team can create and prepare new projects and operations properly and immediately. Right before the kickoff of a new project, you can implement approval workflows to ensure your organization is prioritizing crucial work first. It also lets you incorporate best practices in every task with risk management, reporting, and execution. You can perform robust portfolio analysis by connecting Smartsheet Control Center’s datamart with third-party BI tools. Smartsheet Sights administers KPIs for new projects to update any ongoing work in real-time without conducting additional status meetings and putting extra work for your team. Testing and iterating are regularly done across your organization or department. This lets you stay on top of dynamic work changes so you can react to them quickly.

Real-time visibility

Get your hands with real-time information using Smartsheet Sights and live reports. This allows business leaders and teams to make educated business decisions promptly. It has configurable reports and widget-driven dashboards that can be highlighted without technical support. Since information is available in real time, you can identify and respond to trends immediately. It also lets you shift your priorities as needed when conditions change. Smartsheet unifies cross-functional priorities using connectors and live reports. For instance, it centralizes the different business systems of Engineering, IT, Finance, Sales, HR, and Service Delivery departments. It also lets you protect your information while providing status updates and assigning tasks to your clients and vendors in real time. You can use notifications, Smartsheet Sights, and update requests for these actions. The native app integrations, free and open collaboration, and mobile applications of the software allows you to create teams without limitations.

Secure platform deployment

Whether your team consists of 100 to 100,000 members, you are assured that the platform is secure to innovate at. It enables security, user management, and single sign-on capabilities for a more powerful team and project management with scalable administrative controls. Administrators and end-users are given granular sharing permissions to help them stay in control and protect their information. Meanwhile, admins are allowed to handle internal standards, restrict integrations, and approve external domains. You also access account-specific reports to view how users access, circulate and publish information across the platform. Data security and privacy provide you with peace of mind due to the rigorous infrastructures and admin procedures. The combination of around-the-clock monitoring, data encryption, user authentication and physical security ensures top-notch protection.

Work with apps and integrations

Smartsheet acknowledges that no single platform caters to every single need of a business. That is why it allows popular and useful enterprise tools and apps to integrate with their system seamlessly as they aim to provide you with solutions for your business processes. Integrations are available to address mission-critical data by utilizing off-the-shelf integrations and partner-built solutions. Its out-of-the-box integrations include Google G-Suite, Box, DocuSign, and Microsoft Office 365, among others. This collaboration encourages efficiency and productivity without having to switch from one app to another. It also has connectors such as Salesforce, Jira, and ServiceNow that automatically syncs your data with real-time information update. You can also build your own integration using Smartsheet’s open API.

Overview of Smartsheet Features

  • Dashboards
  • Calendar View
  • Card View
  • Gantt View
  • Attach Files
  • Portals
  • Reminders
  • Mobile App
  • Forms
  • Update Requests
  • Alerts and Automated Actions
  • Sharing
  • Activity Log
  • Filters
  • Cell Linking
  • Resource Manaagement
  • Reports
  • Filters
  • Export, Email and Print
  • Admin Tools
  • API
  • Custom Branding
  • Formulas

What Problems Will Smartsheet Solve?

Smartsheet leverage Customer Experience

Problem: Delays in customer project onboarding

Solution: Smartsheet ensures customer onboarding projects are delivered on time and within the budget. It does so by prioritizing a transparent onboarding project approval by connecting with Salesforce, automating service demand management, and setting up a project approval workflow. The system also adapts to meet your customer requirements and improve data visibility.

Smartsheet accelerate team output

Problem: Wasted effort and time-consuming repetitive tasks

Solution: Smartsheet collects consistent data, automates approval processes, and transforms data into action. By automating your business’ key processes, you can save time on doing tasks again and again. Since it doesn’t require coding, any user can create, modify, and maintain these prompts quickly and effectively. It provides solutions to spot and eliminate bottlenecks that drag down cycle time.

Smartsheet streamline marketing campaigns

Problem: Disordered marketing campaign operations

Solution: Smartsheet drives performance by optimizing campaign execution, accountability, and results. It develops a framework for the execution of marketing initiatives. It also has campaign calendar to keep you stay on top of your schedule – whether that’s highlighting milestones or tracking of launch dates. The app ensures your team gets access to context-driven data and a unified campaign collaboration plan.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Smartsheet Position In Our Categories

Because companies have distinctive business needs, it is reasonable they abstain from getting an all-encompassing, ”best” solution. Still, it is nearly futile to chance on such an app even among well-known software systems.
The right step to undertake would be to shortlist the various major functions which require consideration like crucial features, plans, technical skill competence of staff members, organizational size, etc. Then, you should do your research fully. Browse over some Smartsheet review articles and look over the other applications in your list more closely. Such well-rounded research makes sure you avoid mismatched applications and pay for the one that offers all the aspects your company requires for optimal results.

Position of Smartsheet in our main categories:

TOP 3

Smartsheet is one of the top 3 Collaboration Software products

TOP 3

Smartsheet is one of the 3 Project Management Software products

TOP 3

Smartsheet is one of the top 3 Resource Management Software products

Smartsheet is also listed in the following subcategories:

Enterprises have different needs and requirements and no software application can be ideal in such a condition. It is pointless to try to find a perfect off-the-shelf software app that meets all your business wants. The smart thing to do would be to adapt the solution for your special requirements, worker skill levels, finances, and other aspects. For these reasons, do not rush and pay for well-publicized trendy systems. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your groundwork, check out each short-listed application in detail, read a few Smartsheet Project Management Software reviews, contact the maker for explanations, and finally select the app that presents what you require.

How Much Does Smartsheet Cost?

Smartsheet Pricing Plans:

Free Trial

Individual Plan

$14/user/month

Business Plan

$25/user/month

Enterprise Plan

Contact vendor

Smartsheet offers 3 pricing packages:

Individual Plan – $14/user/month (billed annually)

  • Email support
  • Free collaborators
  • 10 sheets
  • 5 reports and 1 dashboard
  • Mobile included

Business Plan – $25/user/month (billed annually)

  • Email + phone support
  • Unlimited free collaborators
  • Sheets – 100/user
  • Unlimited reports and dashboards
  • Mobile included

Enterprise Plan – customized (contact the vendor for a quote)

  • Email + phone support
  • Unlimited free collaborators
  • Unlimited sheets
  • Unlimited reports and dashboards
  • Mobile included

User Satisfaction

Positive Social Media Mentions 78
Negative Social Media Mentions 1

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smartsheet reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smartsheet. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Smartsheet Comparisons

Smartsheet user reviews

We have great experience with SmartSheet

Read full review >
Jacob
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

I highly recommend this tool because it is highly flexible and it is great for planning complex projects

Read full review >
Mike
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2018 Company Size: More than 100 Employees Industry: Computer Software

Useful spreadsheet sharing solution that is cloud based

Read full review >
Geraldine
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Staffing and Recruiting

Powerful and helpful cloud-based product for organizing your tasks

Read full review >
Cornelius
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2018 Company Size: More than 100 Employees Industry: Construction

We can share information between my team and work together on our tasks

Read full review >
Chelsea
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.05.2018 Company Size: 11-50 Employees Industry:

What are Smartsheet pricing details?

Smartsheet Pricing Plans:

Free Trial

Individual Plan

$14/user/month

Business Plan

$25/user/month

Enterprise Plan

Contact vendor

Smartsheet offers 3 pricing packages:

Individual Plan – $14/user/month (billed annually)

  • Email support
  • Free collaborators
  • 10 sheets
  • 5 reports and 1 dashboard
  • Mobile included

Business Plan – $25/user/month (billed annually)

  • Email + phone support
  • Unlimited free collaborators
  • Sheets – 100/user
  • Unlimited reports and dashboards
  • Mobile included

Enterprise Plan – customized (contact the vendor for a quote)

  • Email + phone support
  • Unlimited free collaborators
  • Unlimited sheets
  • Unlimited reports and dashboards
  • Mobile included

What integrations are available for Smartsheet?

Smartsheet integrates with the following business systems and applications:

  • Smartsheet for Android
  • Dropbox
  • App Guru
  • AppSheet
  • Azuqua
  • Backup Tool
  • Bitium
  • Box
  • Quip
  • Centrify
  • Data Tracker
  • DocuSign
  • Easy Insight
  • Egnyte
  • Evernote
  • Git Hook
  • Gmail
  • Google Apps
  • Google Calendar
  • Google Chrome App
  • Smartsheet Merge for Google Docs
  • Google Drive
  • Smartsheet Sync for Google Forms
  • Google Hangouts
  • Harvest
  • iCal Calendar Sync
  • Smartsheet for iPhone and iPad
  • Klipfolio, Smartsheet Live Data Connector
  • MailChimp
  • Maps
  • Marketo
  • Medium
  • Microsoft Azure AD
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Power BI
  • Skype for Business
  • Office Timeline
  • Okta
  • OneLogin
  • ServiceNow
  • PingOne
  • Qlik
  • Salesforce
  • Tableau
  • Tibco Spotfire
  • Tools4ever
  • VMware Horizon
  • Zapier
  • 123ContactForm
  • Calendar Application
  • Status View Application
  • Slemma
  • CData Drivers
  • Smartsheet for Jira
  • Meisterplan

Smartsheet average rating:

Average score
5/5 (18 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Laurie

PROS: I love the ability to publish my sheets via hyperlink as” read only” file and use these reports for every updated information. When I update information it’s visible to other users immediately. Also, in case I need excel sheet I can download the information quickly. In addition, Smartsheet provides you with many other features such as: drag and drop (you can move rows around quickly), formatting feature is great, other users are allowed to edit the documents, enter data and add attachments. Also, there is a feature that helps you to organize your sheets by group or set of users. Mobile app and visibility is perfect.

CONS: I would love to see a demo of how to use SmartSheet at an enterprise level. Also, it would be great if they can implement more complex calculations within the software, like in Excel.

Reviewed 2 years ago

Read full review >

The least favorable review

Ian

PROS: Smartsheet is easy to set up and easy to share, it has built-in calendar and Grantt views. It works great with Zapier and the API is clear and user-friendly. I’m using it in combination with Wufoo and I have to say that this saves me lot of time. This tool provides me with overview of the projects I’m working on.

CONS: The process of setting up notifications can be little clunky. Also, when I want to create equations it can be really complicated. Sometimes I use other product for task reminder/assigner because it tracks better than Smartsheet.

Reviewed 2 years ago

Read full review >

More reviews from 18 actual users:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

We have great experience with SmartSheet

Read full review >
Jacob
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: This tool allows me to create project plans and to share all of them with other members of the team, I can upload project plan in SmartSheet like I do in an Excel and this makes very easy to share the projects with others. There are lot of helpful features such as alert, updates, attachment and discussion that are great when interacting with others who work on the projects. Also, it allows us to keep track of other team’s progress.

CONS: This is great project management solution, I haven’t found something to dislike about it.

What do you think about this review? Great Poor

I highly recommend this tool because it is highly flexible and it is great for planning complex projects

Read full review >
Mike
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like how simple and flexible this tool is, the UI has all the great segments form Microsoft but it doesn’t offer too many menu options that are mostly unnecessary. We can easily save and retrieve templates for various projects and the Gantt chart is visible to it allows to schedule and to complete the projects so we can present them to the stakeholders.

CONS: The UI sometimes is slow and unresponsive. Also, they could make the printing of Gantt charts more intuitive so we don’t have to end up with 20 pages printouts because the system wasn’t well coordinated.

What do you think about this review? Great Poor

Useful spreadsheet sharing solution that is cloud based

Read full review >
Geraldine
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Staffing and Recruiting

PROS: The spreadsheets that you are able to navigate on SmartSheets site offers you numerous options. You can easily share them with your team that are inside and outside of your organization or departments. Sometimes we put an Excel spreadsheet on a shared drive for some users that are within our organization but this could leave others behind.

CONS: The truth is that this tool offers formatting, functions and cell formatting functionality and it offers sharing with other users and control of who can do what with that spreadsheet but if you are searching for in-depth powerful spreadsheet tool then you could use Excel.

What do you think about this review? Great Poor

Powerful and helpful cloud-based product for organizing your tasks

Read full review >
Cornelius
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2018 Company Size: More than 100 Employees Industry: Construction

PROS: The great thing about Smartsheet is that your whole team can work on the same sheet. They can change, update or edit the sheet and the notifications are spread immediately. You don’t need to download a software on your computer, because the platform is web-based. Also, admins are allowed to add new users.

CONS: It would be great if they can include more “options” similar to ones from Excel, for example graphing. Also they could make a downloadable software that would sync with this online version, because any disruption with internet may affect the product.

What do you think about this review? Great Poor

We can share information between my team and work together on our tasks

Read full review >
Chelsea
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.05.2018 Company Size: 11-50 Employees Industry: N/A

PROS: Smartsheet is very flexible product, it provides you with many features for creating and managing projects, tasks and checklists. You can always customize, update and change the information as you wish.

CONS: It is difficult for me to change the color of the task.

What do you think about this review? Great Poor

Very intuitive and powerful tool for every project manager

Read full review >
Elaine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I use SmartSheet to manage a development project for my clients, I’m allowed to add development tasks, milestones and projected timelines, and then I can share read-only version with my clients. There are many ways to review the shared version: sreadsheet view, gant chart chart view and calendar view. Smartsheet facilitates include images and attached files. All stakeholeders, users and developers are allowed to participate in the virtual discussions. This app provides you with color formatting option, so you can see items that are behind the schedule or at risk. Also, the export feature allows to export project plan or data from SmartSheet to Excel. The good thing is that creators are able to invite unlimited number of collaborators.

CONS: It would be great if there was a more intuitive method to set the hierarchical tasks and setting time between tasks. And, more intuitive way to increase hours to parent rows. If you are not careful when you add entries it can be very frustrated.

What do you think about this review? Great Poor

Great tool for organizing my business

Read full review >
Drew
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.04.2018 Company Size: More than 100 Employees Industry: Computer Networking

PROS: Smartsheet helps me to organize my work and it is great tool to communicate with my team and taking care of all updates and project progresses. Because our work is to manage events across the US and Canada, this platform helps us to track all our payments, deliverables and commitments. It’s great tool because allows us to keep track of the projects, tasks and to share updates with my team.

CONS: They could implement more options when it comes to formatting the smart sheets.

What do you think about this review? Great Poor

Great and powerful tool that allows you to collaborate with your team members

Read full review >
Sherri
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: SmartSheet is simple tool with intuitive design that it makes the whole work more fun and productive. This tool combines every best aspect of Microsoft Excel including the ability to create complex formulas with options to share collaborative parts of Google Spreadsheets.

CONS: This current version doesn’t support track duration in hours, I’m trying to enter a fraction like 5days=4 hours but this tool plans as completed day. Also, the resource leveling is not available in the basic version. This tool cannot be used as replacement for Microsoft Project, but if you need team-based tool then it will meet your needs.

What do you think about this review? Great Poor

Great and very helpful product

Read full review >
Edwin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.04.2018 Company Size: More than 100 Employees Industry: Automotive

PROS: Smartsheet provides you with great features, and you can share your projects, tasks and ideas with everyone. It’s definitely better than Excel, because it is web-based and it is updated automatically and online. We are allowed to share and keep track of project progress, CRM, Gantt charts, and other tasks with everyone.

CONS: I don’t have nothing to dislike.

What do you think about this review? Great Poor

Great tool for accomplishing our goals

Read full review >
Deanna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.04.2018 Company Size: More than 100 Employees Industry: Hospitality

PROS: With Smartsheet you are able to share and assign tasks to others. As a manager you have great view of every employee and their tasks and progress, you can keep everyone on the team accountable. I love the due date option whenever we create some events. Also, the app provides you with notifications when something is added or changed.

CONS: For me, it is a little complex to use, looks like excel but there are lot of different functions. It would be great if there are basic lessons how to search.

What do you think about this review? Great Poor

We love using Smartsheet

Read full review >
Ian
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 11.03.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: Smartsheet is easy to set up and easy to share, it has built-in calendar and Grantt views. It works great with Zapier and the API is clear and user-friendly. I’m using it in combination with Wufoo and I have to say that this saves me lot of time. This tool provides me with overview of the projects I’m working on.

CONS: The process of setting up notifications can be little clunky. Also, when I want to create equations it can be really complicated. Sometimes I use other product for task reminder/assigner because it tracks better than Smartsheet.

What do you think about this review? Great Poor

We found Smartsheet helpful for our organization

Read full review >
Katrina
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.02.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: Smartsheet is great project management app and it is better than other available tools in the market. Once you learn how to use this tool you could use all its features so you can make your work fun. I personally like its web forms option because it’s much easier for me.

CONS: There are some things that I don’t like about this software but the biggest dislike goes to lack of autosave features, there are none! Also, they could re-design the left-screen menu so they could make it more intuitive.

What do you think about this review? Great Poor

My team can work on the same project at once

Read full review >
Lila
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.02.2018 Company Size: More than 100 Employees Industry: Individual & Family Services

PROS: My employees are allowed to have an access to Smartsheet and they can know where the project is. We don’t need to email/call our executives, because they can have an easy access to the project and the employees can work on it quickly. Also, they are allowed to see other working projects and what other members are doing and if they are ready for the next task. My employees can access the program from anywhere, because this product is web-based. Also, there is a free-version for those who don’t need tuning requirements.

CONS: If you are creator of the sheet be sure you set up the access levels, otherwise it will block other employees for making necessary changes or updates.

What do you think about this review? Great Poor

SmartSheet is user friendly software with great set of features

Read full review >
Jaime
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: SmartSheet provides full set of tools for PM and it is really useful tool even for complex development projects. Thanks to its sharing and discussions features I’m able to keep great communication with all my team members and key resources during the project. With Conditional Formatting you’ll get Customized WBS and Update Requests so you can stay on top of all delayed tasks and resources.

CONS: There is no feature for editing multiple lines, I really need this feature because it is time consuming when I have to update each task individually. The other important feature that it lacks is an option for creating basic workflow rules, it would be great if they could add this feature within Conditional Formatting or Functions tools.

What do you think about this review? Great Poor

Robust project management tool

Read full review >
Pablo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: I like how easily I can collaborate with other members that are inside and outside of the company. I don’t have to email others or to send them docs, because this tool allows easy sharing features so we can share one sheet at a time, we can easily add or remove users.

CONS: To speak the truth, SS doesn’t offer high-quality dashboard report, it would be great if I could share with the management and to provide them with the status of all projects and even members who are assigned to every project. It would be great when the status updates are automatically feed into the dashboard.

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Smartsheet allows us to work on our tasks effectively, and improves the interaction between team members

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Patricia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.01.2018 Company Size: More than 100 Employees Industry: Hospitality

PROS: I love that my whole team can have an access to all the tasks that need to be completed, smartsheet allows us to attach documents instead of emailing them. This app keeps our priority first, and we are able to view all the tasks and which deadlines are close. It is great app, because we can have discussions between my team members, and updates can be attached to each task.

CONS: It would be great if there was a notification when a deadline is getting close. Yes, the color of the text is changing but I need to check it every day otherwise I could miss it. Also, I love to see specific notification when someone made a change, I would like to see what they've changed.

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Very useful and intuitive tool

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Laurie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2018 Company Size: More than 100 Employees Industry: Information Technology services

PROS: I love the ability to publish my sheets via hyperlink as” read only” file and use these reports for every updated information. When I update information it’s visible to other users immediately. Also, in case I need excel sheet I can download the information quickly. In addition, Smartsheet provides you with many other features such as: drag and drop (you can move rows around quickly), formatting feature is great, other users are allowed to edit the documents, enter data and add attachments. Also, there is a feature that helps you to organize your sheets by group or set of users. Mobile app and visibility is perfect.

CONS: I would love to see a demo of how to use SmartSheet at an enterprise level. Also, it would be great if they can implement more complex calculations within the software, like in Excel.

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Great features I am very satisfied with this platform

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Marie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: Smartsheet gives me the ability to view the basic high-level outline of a project to the most detailed outline of the same project, this is because I can create hierarchical organization in a spreadsheet. I can easily move rows up and down and the other sub rows come along. Because it is cloud based program, I can review my projects and data from any computer or device.

CONS: I can’t format words or phrases in a cell, also there is not option for numbering or bullets.

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Reviewed By Nestor Gilbert
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