Improves customer satisfaction!

What are the best aspects of this product?

Setting up the Smartsupp is a breeze! We can also easily customize the chat windows to fit our branding. The program also has free modules that users might find useful regardless of the eCommerce platform they are using.

What aspects are problematic or could work better?

The iOS version of this app can still be improved in terms of notifications. The banner notification disappears quickly and the option to activate the badge notifs isn't working.

What specific problems in your company were solved by this product?

The app significantly reduced the number of emails we receive (via our Contact Us form). Responding to these emails is laborious and time-consuming because most of them are vague questions, so we have to clarify it with another email. Whereas, via Smartsupp we can correspond in real-time with the customers and this definitely saves us a significant amount of time.

Are you a current user of this product?

Yes