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$8

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Smartsupp REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is Smartsupp?

Smartsupp is a live chat tool that offers visitor recording feature. It is available in English, Danish, Hungarian, Czech, Russian, Dutch, Italian, Polish, German, French, and Spanish.

The app helps companies to improve sales conversions (measurable in Google Analytics), boost customer loyalty, and understand customer behavior.

Smartsupp offers a forever free plan for unlimited number of agents. The two premium packages include advanced features such as group statistics, Google Analytics connection, API and more.

The visitor recording feature enables you to see the behavior and movement of visitors on your website. You can view a video with every visitor’s mouse clicks and movement. It feels like you are standing behind the visitor and looking over his shoulder as he is browsing the website.

Smartsupp is used by more than 58,000 companies including top brands like Microsoft, Skoda, SkyPicker, and Conrad.

Overview of Smartsupp Benefits

Chat with visitors in real-time: You can instantly answer your visitors’ questions. You will get a notification every time a visitor initiates a chat conversation on your website.

Record the screens of your visitors: You can watch video recordings of the visitors on your website. This helps you to view his screen, mouse clicks, and movement. The tool is useful for understanding the behavior of your customers.

Supported platforms: Smartsupp can be put up on any website. You can take a look at the offered tutorials to integrate the app with popular platforms.

Answer chats from your smartphone: Use your mobile device to chat with visitors from anywhere.

Customize Smartsupp to match your web design: Customize position, texts, colors, and picture of Smartsupp chat box to match your company identity. You can do advanced customization with the product’s API.

Boost sales with auto-messages: You can set up custom rules to automatically send personalized messages to your visitors. Auto-messages can help to improve online sales (measurable in Google Analytics).

Track the effect on sales in Google Analytics: You can measure the effect of Smartsupp from customer behavior and conversion rate in Google Analytics.

Overview of Smartsupp Features

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

Smartsupp Position In Our Categories

Position of Smartsupp in our main categories:

50

Smartsupp is one of the top 50 Customer Support Software products

50

Smartsupp is one of the top 50
Customer Support Software products


Smartsupp is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#9
Category:Position:
Live Chat Software#9

There are trendy and widely used systems in each software group. But are they automatically the best fit for your company’s specific needs? A market-leading software application may have thousands of users, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Smartsupp reviews and think about the factors that you desire in the software such as the fees, main tools, available integrations etc. Then, shortlist a few solutions that fit your needs. Check out the free trials of these products, read online comments, get explanations from the vendor, and do your research systematically. This exhaustive homework is certain to help you find the finest software platform for your organization’s specific wants.

How Much Does Smartsupp Cost?

Smartsupp Pricing Plans:

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smartsupp reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smartsupp. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Latin America
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL

What are Smartsupp pricing details?

Smartsupp Pricing Plans:

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

What integrations are available for Smartsupp?

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

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