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Smartsupp Review

Smartsupp
Our score: 8.6 User satisfaction: 100%

What is Smartsupp?

Smartsupp is a live chat tool that offers visitor recording feature. It is available in English, Danish, Hungarian, Czech, Russian, Dutch, Italian, Polish, German, French, and Spanish.

The app helps companies to improve sales conversions (measurable in Google Analytics), boost customer loyalty, and understand customer behavior.

Smartsupp offers a forever free plan for unlimited number of agents. The two premium packages include advanced features such as group statistics, Google Analytics connection, API and more.

The visitor recording feature enables you to see the behavior and movement of visitors on your website. You can view a video with every visitor’s mouse clicks and movement. It feels like you are standing behind the visitor and looking over his shoulder as he is browsing the website.

Smartsupp is used by more than 58,000 companies including top brands like Microsoft, Skoda, SkyPicker, and Conrad.

Overview of Smartsupp Benefits

Chat with visitors in real-time: You can instantly answer your visitors’ questions. You will get a notification every time a visitor initiates a chat conversation on your website.

Record the screens of your visitors: You can watch video recordings of the visitors on your website. This helps you to view his screen, mouse clicks, and movement. The tool is useful for understanding the behavior of your customers.

Supported platforms: Smartsupp can be put up on any website. You can take a look at the offered tutorials to integrate the app with popular platforms.

Answer chats from your smartphone: Use your mobile device to chat with visitors from anywhere.

Customize Smartsupp to match your web design: Customize position, texts, colors, and picture of Smartsupp chat box to match your company identity. You can do advanced customization with the product’s API.

Boost sales with auto-messages: You can set up custom rules to automatically send personalized messages to your visitors. Auto-messages can help to improve online sales (measurable in Google Analytics).

Track the effect on sales in Google Analytics: You can measure the effect of Smartsupp from customer behavior and conversion rate in Google Analytics.

Overview of Smartsupp Features

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

Smartsupp Position In Our Categories

Because businesses have distinct business needs, it is practical they steer clear of picking a one-size-fits-all, ideal business program. Still, it is futile to stumble on such an app even among popular software systems.
The rational step to do should be to write the several critical factors that necessitate research including essential features, plans, skill competence of staff members, business size, etc. The second step is, you should follow through the product research systematically. Read some of these Smartsupp evaluations and look over each of the software options in your shortlist in detail. Such detailed product research makes sure you weed out ill-fitting applications and subscribe to the system that meets all the aspects you require business requires for optimal results.

Position of Smartsupp in our main categories:

TOP 50

Smartsupp is one of the top 50 Customer Support Software products

Smartsupp is also listed in the following subcategories:

Companies have diverse needs and requirements and no software platform can be just right in such a situation. It is futile to try to find a perfect off-the-shelf software product that meets all your business needs. The intelligent thing to do would be to modify the system for your special requirements, worker skill levels, finances, and other factors. For these reasons, do not hasten and invest in well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your specific needs. Do your research, look into each short-listed application in detail, read a few Smartsupp Live Chat Software reviews, contact the vendor for clarifications, and finally choose the product that provides what you want.

How Much Does Smartsupp Cost?

Smartsupp Pricing Plans:

Free Trial

Free Plan

Free

Standard Plan

$10/agent/month

Pro Plan

$23.75/agent/month

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smartsupp reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smartsupp. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Smartsupp Alternatives

Top Competitors To Smartsupp By Price

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Satisfaction:
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Smartsupp Comparisons

Smartsupp user reviews

It’s a one-stop shop for all the tools you need in a live chat!

Read full review >
Gilda
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.08.2019 Company Size: Industry: N/A

What are Smartsupp pricing details?

Smartsupp Pricing Plans:

Free Trial

Free Plan

Free

Standard Plan

$10/agent/month

Pro Plan

$23.75/agent/month

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

What integrations are available for Smartsupp?

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Smartsupp average rating:

Average score
0/5 ( user reviews)
0/5

Overall Impression

0/5

Customer Support

0/5

Value for Money

0/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Gilda

PROS: I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even let your customers rate the chat after so you can continually improve your chat support service.

CONS: Smartsupp’s mobile version works smoothly on Android. However, the notifications on IOS could use some improvement. The number of messages you need to address doesn’t show up on the badge app icon. It’s not a major issue, but I do hope that they look into this.

Reviewed 2 months ago

Read full review >

The least favorable review

Gilda

PROS: I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even let your customers rate the chat after so you can continually improve your chat support service.

CONS: Smartsupp’s mobile version works smoothly on Android. However, the notifications on IOS could use some improvement. The number of messages you need to address doesn’t show up on the badge app icon. It’s not a major issue, but I do hope that they look into this.

Reviewed 2 months ago

Read full review >

More reviews from actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It’s a one-stop shop for all the tools you need in a live chat!

Read full review >
Gilda
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.08.2019 Company Size: N/A Industry: a:1:{s:3:"N/A";s:3:"N/A";}

PROS: I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even let your customers rate the chat after so you can continually improve your chat support service.

CONS: Smartsupp’s mobile version works smoothly on Android. However, the notifications on IOS could use some improvement. The number of messages you need to address doesn’t show up on the badge app icon. It’s not a major issue, but I do hope that they look into this.

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Reviewed By Louie Andre
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