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User review of Smith.ai

Extremely helpful service to our firm

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Smith service is a great back up for our firm to ensure that no call is missed and making us available even after normal business hours.

What aspects are problematic or could work better?

Any issues we have are always solved very quickly so we have no complaints.

What features/services would you like to see in future versions of this product?

All of our needs are currently being met.

What specific problems in your company were solved by this product?

No client call is missed.

Are you a current user of this product?

Yes

Vendor Reply

Here’s how the company that owns Smith.ai replied to this user review:

Thank you for your lovely review! We will always have you and your firm's back to make certain no potential client is left waiting.


USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Legal Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Setup

Quick Installation
3
ok
Simple Offline Forms
4
very good
Flexible Assignment Rules
4
very good
Agent Training
5
amazing
Multiple Admins
4
very good

Smart Integrations

Help Desk Integrations
5
amazing

Advanced Chat Features

Comprehensive Visitor Information
4
very good
Social Discovery
4
very good
Easy Chat Transfers
4
very good
Shortcut Messages
4
very good
Concurrent Chats
4
very good
Knowledge Database Integration
4
very good

Premium Chat Functionalities

Proactive Chat
4
very good
File Exchange
4
very good
Call-Me Requests
4
very good
Team Chat
3
ok
Secure Data Transfer
4
very good

Customization

Custom Pop-Up
4
very good