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Smith.ai Review

Smith.ai
Our score: 8.8 User satisfaction: 96%

What is Smith.ai?

Smith.ai is a provider of virtual receptionists and AI-backed live chat. They offer products and services that are ideal for solo entrepreneurs, small and medium businesses including those in the legal profession, IT consulting field, finance industry, and more. Among these offerings is a live chat service, a fast and friendly way of capturing, screening, and converting website leads through live agents and smart chatbots.

The vendor helps your business connect with professional, friendly, and experienced live agents. The customizable live chat and its AI-backed chatbot allow you to provide 24/7 assistance. Likewise, the chatbot is useful to sort through spam. They also have professional live chat agents ready to help you assist your customers. The vendor also provides a virtual reception service from Mondays to Fridays.

Other major features that Smith.ai offers include answering the SMS messages sent by clients, collecting all pertinent customer info before every chat, providing you with all transcripts of conversations, and assisting your support team by collecting tickets or check on the status of orders. You can also display legal disclaimers before a chat, which makes it ideal for law firms and medical institutions. In addition, the system provides translation from Spanish to English and vice-versa and white branding features to ensure that your chat widget matches your site’s aesthetics. Moreover, the software provides real-time notifications so you never miss a lead.

The platform integrates with a good number of external applications, including billing, scheduling, calendar, and CRM solutions, such as Zapier, Slack, and Salesforce. This improves your business communication in many ways. For instance, your CRM will be automatically populated with new clients straight from the leads captured through Smith.ai.

The Smith.ai live chat system is available in four pricing plans, including a free package that gives you access to its AI bot. However, for those who want to avail of the service’s live agents and more, the price starts at $100/month. Aside from that, they have a fee per chat but they only charge for relevant ones, so you can be sure that you’re getting your money’s worth. There’s also a custom pricing available to those with more specific requirements as well.

Overview of Smith.ai Benefits

The Smith.ai live chat system helps you focus on your core business by taking care of overhead admin tasks, such as capturing leads, answering queries, booking appointments, and more. Some of the features it offers include:

Improved Customer Service Through Live Agents

With Smith.ai, not only will you get a good live chat solution with a smart AI; you’ll also get representatives that are trained to help you with your customer support efforts. These professional agents are available 24/7. They can answer questions, screen and qualify leads, as well as schedule appointments and call-backs.

You can also rest assured that all Smith.ai live agents are qualified for the task through stringent screening and training. This means that the people to represent your brand are sure to be attentive, responsive, and patient when handling customers and potential clients.

Increased First-Response Rate Through Chatbots

With an AI-backed live chat and chatbot, you can filter out spam and focus on important leads, thus, increasing your first-response rate. Moreover, the chatbot is a free option that you can use to extend your support 24/7.

Customizable Chat

The system gives enough variety of customization to streamline the service of different types of businesses. For instance, you’ll be able to hand-pick the questions that the agents ask on your behalf as well as provide them with instructions on how to respond to your most common client interaction. What’s more is that there’s an option available where you can display legal disclaimers before chats. This is suited to highly regulated businesses such as those in the field of medicine and law. Last but not least, their chatbots can translate English to Spanish and vice versa in real-time, making it great for international businesses.

Better Lead Capturing

Using the custom criteria you’ve created, the system can accurately capture and qualify your leads. It can also complete the intake forms of your new clients so that they’ll be automatically logged on the CRM platform you’re using. Moreover, Smith.ai can book appointments for both you and your clients and place them straight to your calendar.

More Detailed Call Summaries

Aside from collecting the name, email, and phone numbers of your leads before every chat, Smith.ai also provides you with transcript of all support conversations over the live chat or chatbot forwarded via email or SMS and logged into your CRM. Notifications are real-time as well. This allows you to be on top of things and keeps you in the loop with every prospect that your business gets.

Mobile-Optimized Interface 

Smith.ai is built for responsiveness on any device. This means that your clients can easily and comfortably access your chat widgets no matter if they’re browsing your website through desktop, tablets, or phones.

Cost-Effective

While Smith.ai provides chat quotas, it also ensures that you’re only charged for the relevant ones. This means that spams, accidental clicks, sales, missed calls, greetings, unintentional chats, and other unfruitful conversations aren’t being counted. You’ll only have to pay for leads when potential clients give you their name and contact information.

Aside from that, the vendor also offers a 100% free version of the product. It consists of a standalone solution featuring an AI chatbot that can accommodate an unlimited number of chats. This is ideal for those who want to first gauge how effective the system would be to their business before going all-in and availing the staffed service.

Overview of Smith.ai Features

  • After-Hours Chat Bots
  • Live Agents
  • Text Answering
  • Real-Time Translation
  • Customized Branding
  • Email Summary of Chats
  • Custom Timing
  • Custom Placement
  • Customized Greetings
  • Appointment Scheduling
  • Ecommerce Order and CRM Integration
  • New Client Intake
  • Lead Data Gathering
  • Spam Blocking
  • Customer Service and Support Desk
  • Mobile-Optimized
  • Proactive Chat
  • Easy Billing

What Problems Will Smith.ai Solve?

Problem #1: Disorganized live chat threads

Solution: Nowadays, an increasing number of customers prefer contacting businesses via live chat than other communication channels. In fact, for every four calls you receive, you will probably get one message via live chat. These may be customers who don’t want to call in and be sold to or customers who want to inquire about more sensitive concerns. In other cases, they’re simply among the 53% of consumers who prefer live chat over calls. The point here is that you can gain 25% more leads with live chat. The only problem is that it can be difficult to organize your live chat conversations.

To help you optimize your live chat efforts, Smith.ai will automatically ask for name, e-mail and (optionally) phone number at the start of every chat conversation. After this, it will sync all the information to your system via a CRM or Zapier integration. Moreover, it can even be used to make follow-up appointments to make sure that no prospect falls through the cracks.

Problem #2: Some leads don’t come in during office hours

Solution: More than 1 in 4 leads come in after-hours: mornings, evenings, and weekends. If you have self-staffed or a limited chat service, you will never interact with those clients.

With Smith.ai Live Chat, not only are these leads captured, but the AI-powered chatbot can help qualify them and screen out the noise: bad leads, time-wasters, and tire kickers. The system’s not just getting you more leads—it’s bringing you better ones.

Problem #3: Slow response rates are costing potential customers 

Solution: 78% of people buy from whoever reaches out to them first and those people are starting on your website. With AI Chatbot, you can reach these potential customers and start answering their questions immediately. With Live Chat staffing, a receptionist can also reach out and have a meaningful, positive interaction once they’re qualified. That way, they never get to their second choice.

Smith.ai Position In Our Categories

Knowing that companies have special business demands, it is logical they avoid deciding on an all-in-one, ideal solution. Nevertheless, it is hard to try to stumble on such application even among popular software solutions. The correct thing to undertake would be to spell out the numerous vital factors that require research such as major features, price terms, skill capability of staff, company size, etc. The second step is, you must do the research through and through. Go over some of these Smith.ai evaluations and explore each of the software programs in your list more closely. Such all-encompassing research ascertain you keep away from unsuitable apps and select the one which has all the tools your company requires.

Position of Smith.ai in our main categories:

Smith.ai is also listed in the following subcategories:

Each enterprise has different needs and needs a system that can be personalized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can offer perfect features off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Smith.ai Live Chat Software reviews and ask yourself do you need basic functionality or do you require sophisticated tools? Are there any industry-specific tools that you are looking for? Obtain the answers to these queries to assist your search. There are lots of elements that you need to mull over and these include your budget, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the system that presents all that you need to boost your company competence and productivity.

How Much Does Smith.ai Cost?

Smith.ai Pricing Plans:

Free Trial

Free

Free

Starter

$100/month

Basic

$240/month

Pro

$600/month

Custom

by quote

Free

  • AI bot only
  • Unlimited chats
  • Chat transcription
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Custom branding options
  • Up to 5 smart Q and A
  • SMS/text answering
  • 1 qualification playbook
  • Email support

Starter – $100/month

  • Comes with AI bot and staff
  • 10 live chats ($10/chat after 10)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • SMS/Text Answering
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • Website installation and setup assistance
  • One-time chat custom programming
  • Custom programming and training options
  • Email support
  • Phone support
  • $5/mo Integrations
  • $10/mo appointment booking

Basic – $240/month

  • Comes with AI bot and staff
  • 30 live chats ($8/chat after 30)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • One-time chat custom programming
  • 5 Custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • $15/mo Integrations
  • $30/mo appointment booking

Pro – $600/month

  • Comes with AI bot and staff
  • 100 live chats ($6/chat after 100)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Real-time Spanish-English translation
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • One-time chat custom programming
  • 10 custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • $50/mo Integrations
  • $100/mo appointment booking

Custom – By Quote

  • Comes with AI bot and staff
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Real-time Spanish-English translation
  • Chat transcription
  • Custom branding options
  • Custom integrations
  • Custom appointment booking
  • One-time chat custom programming
  • Custom one-time custom programming hours
  • Additional hours of custom programming & training
  • Website installation and setup assistance
  • Email support
  • Phone support

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smith.ai reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smith.ai. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Smith.ai Comparisons

Smith.ai user reviews

Louis DiLello
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2020 Company Size: 1-10 Employees Industry: Law Practice

Paralegal

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2020 Company Size: 11-50 Employees Industry: Law Practice

Extremely helpful service to our firm

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.02.2020 Company Size: 1-10 Employees Industry: Legal Services

Smith.ai is a great addition to our boutique law firm!

Read full review >
Cady Darago
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.02.2020 Company Size: 11-50 Employees Industry: Law Practice

Great experience. We would love to grow with Smith.ai

Read full review >
Carmia Weideman
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2020 Company Size: 11-50 Employees Industry: Law Practice

What are Smith.ai pricing details?

Smith.ai Pricing Plans:

Free Trial

Free

Free

Starter

$100/month

Basic

$240/month

Pro

$600/month

Custom

by quote

Free

  • AI bot only
  • Unlimited chats
  • Chat transcription
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Custom branding options
  • Up to 5 smart Q and A
  • SMS/text answering
  • 1 qualification playbook
  • Email support

Starter – $100/month

  • Comes with AI bot and staff
  • 10 live chats ($10/chat after 10)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • SMS/Text Answering
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • Website installation and setup assistance
  • One-time chat custom programming
  • Custom programming and training options
  • Email support
  • Phone support
  • $5/mo Integrations
  • $10/mo appointment booking

Basic – $240/month

  • Comes with AI bot and staff
  • 30 live chats ($8/chat after 30)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • Real-time Spanish-English translation
  • One-time chat custom programming
  • 5 Custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • $15/mo Integrations
  • $30/mo appointment booking

Pro – $600/month

  • Comes with AI bot and staff
  • 100 live chats ($6/chat after 100)
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited smart Q and A
  • Unlimited qualification playbooks
  • Real-time Spanish-English translation
  • SMS/text answering
  • Chat transcription
  • Custom branding options
  • One-time chat custom programming
  • 10 custom programming hours
  • Additional hours of custom programming and training
  • Website installation and setup assistance
  • Email support
  • Phone support
  • $50/mo Integrations
  • $100/mo appointment booking

Custom – By Quote

  • Comes with AI bot and staff
  • Automated greetings for site visitors
  • Mobile-ready chat widget
  • Unlimited Smart Q and A
  • Unlimited Qualification Playbooks
  • SMS/text answering
  • Real-time Spanish-English translation
  • Chat transcription
  • Custom branding options
  • Custom integrations
  • Custom appointment booking
  • One-time chat custom programming
  • Custom one-time custom programming hours
  • Additional hours of custom programming & training
  • Website installation and setup assistance
  • Email support
  • Phone support

What integrations are available for Smith.ai?

Smith.ai integrates with the following:

  • ActiveCampaign
  • Acuity Scheduling
  • Agile CRM
  • AppToto
  • AppointmentCore
  • Appointy
  • CPACharge
  • Calendly
  • CapsuleCRM
  • ClientRock
  • Clio
  • Clio Calendar
  • Clio Grow
  • Filevine
  • Harmonizely
  • Headnote
  • Housecall Pro
  • HubSpot
  • Infusionsoft
  • LawPay
  • LawTap
  • Lawmatics
  • Lead Docket
  • Lexicata
  • Pipedrive
  • PracticePanther
  • Rocket Matter
  • Salesforce
  • ScheduleOnce
  • Schedulista
  • Setmore
  • Slack
  • Square Appointments
  • Wealthbox
  • WhenWorks
  • Woven Calendar
  • YouCanBook.Me
  • Zapier
  • ZynCal Calendar

Smith.ai average rating:

Average score
5/5 (5 user reviews)
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Carmia Weideman

PROS: Customer service is fast and satisfactory. The service is personable and has definitely helped out our Marketing team and improved our marketing results. We have tried a different chat service and experienced a few annoying features. Some chat services are relentless in trying to remind you that there is a chatbox. Smith is subtle in its approach which we appreciate.

CONS: We had 1 small suggestion and we told Smith.ai. The CEO listened and is implementing our idea and working towards making this service even better. Even if there is a problem, I am positive that Smith.ai will work towards improving it.

Reviewed 5 days ago

Read full review >

The least favorable review

PROS: Integrating this product into the firm was seamless and their customer service is unmatchable!

CONS: Our concern was what chats we would be charged for, since ALL chats are sent to us. It was confusing. It would be better if there was an indication as to whether a chat would be a no charge when it was forwarded to us.

Reviewed 2 days ago

Read full review >

More reviews from 5 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative
Louis DiLello
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2020 Company Size: 1-10 Employees Industry: Law Practice

PROS: Simply phenomenal cost to benefit ratio. My clients repeatedly tell me how compassionate, understanding, helpful and professional Smith receptionists are. I am a solo practitioner, and Smith allows me to focus on the work knowing my incoming calls are being handled properly.

CONS: I really can't think of any. If there is ever any issue, you just email them and a team member sorts it out for you in a timely manner. There is no online dashboard to deal with, just friendly people who get you set up and running quickly.

What do you think about this review? Great Poor

Paralegal

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2020 Company Size: 11-50 Employees Industry: Law Practice

PROS: Very easy to use. It\\\'s nice to know that no call will be missed no matter how busy our phones are.

CONS: None

What do you think about this review? Great Poor

Extremely helpful service to our firm

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.02.2020 Company Size: 1-10 Employees Industry: Legal Services

PROS: Smith service is a great back up for our firm to ensure that no call is missed and making us available even after normal business hours.

CONS: Any issues we have are always solved very quickly so we have no complaints.

What do you think about this review? Great Poor

Smith.ai is a great addition to our boutique law firm!

Read full review >
Cady Darago
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.02.2020 Company Size: 11-50 Employees Industry: Law Practice

PROS: Integrating this product into the firm was seamless and their customer service is unmatchable!

CONS: Our concern was what chats we would be charged for, since ALL chats are sent to us. It was confusing. It would be better if there was an indication as to whether a chat would be a no charge when it was forwarded to us.

What do you think about this review? Great Poor

Great experience. We would love to grow with Smith.ai

Read full review >
Carmia Weideman
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2020 Company Size: 11-50 Employees Industry: Law Practice

PROS: Customer service is fast and satisfactory. The service is personable and has definitely helped out our Marketing team and improved our marketing results. We have tried a different chat service and experienced a few annoying features. Some chat services are relentless in trying to remind you that there is a chatbox. Smith is subtle in its approach which we appreciate.

CONS: We had 1 small suggestion and we told Smith.ai. The CEO listened and is implementing our idea and working towards making this service even better. Even if there is a problem, I am positive that Smith.ai will work towards improving it.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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