User review
of Smith.ai
Great company! Highly recommend!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Very user friendly, great customer service, fast response time.
What aspects are problematic or could work better?
Limited communication abilities with the low tier version.
What features/services would you like to see in future versions of this product?
Expanded communication abilities for the chat bot (ie: increase in amount of information we can ask/answer with the bot)
What specific problems in your company were solved by this product?
Ability to capture leads after business hours!
Are you a current user of this product?
Yes
Vendor Reply
Here’s how the company that owns Smith.ai replied to this user review:
Thank you very much for your kind words! We're thrilled to hear you are capturing leads after business hours using our chat solution.
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Legal Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Moneypenny
Why did you decide to change it?
Cost concerns
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
Flat rate per month
What is your total annual cost for using this product?
Flat rate
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Setup
Quick Installation amazing
5
Simple Offline Forms amazing
5
Flexible Assignment Rules amazing
5
Agent Training amazing
5
Multiple Admins amazing
5
Smart Integrations
CRM Integrations amazing
5
Advanced Chat Features
Easy Chat Transfers amazing
5
Shortcut Messages amazing
5
Sneak Peek amazing
5
Customization
Custom Pop-Up amazing
5
Configurable Click-to-Chat Buttons amazing
5
Pre-Chat Form amazing
5
Custom Branding amazing
5
Agent Photos amazing
5
White Label amazing
5
Mobile
Mobile-Optimized Visitor Chat amazing
5
Push Notifications amazing
5
