User review
of Smith.ai
Paralegal
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Very easy to use. It\\\'s nice to know that no call will be missed no matter how busy our phones are.
What aspects are problematic or could work better?
None
What features/services would you like to see in future versions of this product?
Our firm really likes the chat aspect for our website and hope that only continues and improves.
What specific problems in your company were solved by this product?
Not missing any phone calls while phones are busy.
Are you a current user of this product?
No
Vendor Reply
Here’s how the company that owns Smith.ai replied to this user review:
Thank you for your review!
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Law Practice
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Setup
Quick Installation very good
4
Unlimited Websites very good
4
Simple Offline Forms amazing
5
Flexible Assignment Rules amazing
5
Agent Training very good
4
Multiple Admins very good
4
Smart Integrations
Social Media Integrations amazing
5
CRM Integrations very good
4
Help Desk Integrations very good
4
Open API very good
4
Advanced Chat Features
Comprehensive Visitor Information amazing
5
Social Discovery very good
4
Easy Chat Transfers amazing
5
Shortcut Messages very good
4
Sneak Peek very good
4
Concurrent Chats very good
4
Knowledge Database Integration very good
4
Multiple Widgets very good
4
Agent Tag Routing very good
4
Agent Priority Tiers very good
4
Premium Chat Functionalities
Proactive Chat amazing
5
File Exchange very good
4
Call-Me Requests very good
4
Co-Browsing very good
4
Team Chat very good
4
Secure Data Transfer very good
4
Customization
Custom Pop-Up amazing
5
Configurable Click-to-Chat Buttons very good
4
Pre-Chat Form very good
4
Custom Branding very good
4
Mobile
Mobile-Optimized Visitor Chat very good
4
Push Notifications very good
4
SMS-to-Chat very good
4
