Smith.ai is a great addition to our boutique law firm!

What are the best aspects of this product?

Integrating this product into the firm was seamless and their customer service is unmatchable!

What aspects are problematic or could work better?

Our concern was what chats we would be charged for, since ALL chats are sent to us. It was confusing. It would be better if there was an indication as to whether a chat would be a no charge when it was forwarded to us.

What features/services would you like to see in future versions of this product?

Indications on the chats when sent as to whether they are a no charge or charge.

What specific problems in your company were solved by this product?

It is clear that some potential clients prefer this mode of communication over calling. It has helped people get over the initial step of contacting an attorney.

Are you a current user of this product?

Yes