User review
of Smith.ai
Virtual Receptionist at its Best.
-
by Rosanna Garcia, PhD
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Smith.ai has great customer service. They are very responsive to my suggestions on how to better route our inbound calls.
What aspects are problematic or could work better?
I find nothing problematic about them.
What features/services would you like to see in future versions of this product?
Maybe it would be great if they could also handle our outbound calls.
What specific problems in your company were solved by this product?
Need for a virtual receptionist. We're a small company with strange hours, so its good to have someone answering the phone at all hours.
Are you a current user of this product?
Yes
Vendor Reply
Here’s how the company that owns Smith.ai replied to this user review:
Thank you for your review, Rosanna! We're more than happy to service your clients during your off-hours to help ensure your business continues running without disruption.
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Legal Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
Smith.ai is very reasonably priced
What is your total annual cost for using this product?
600/year
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Setup
Quick Installation amazing
5
Flexible Assignment Rules amazing
5
Agent Training amazing
5
