A complete solution that provides us the needed data on customer engagement for our site

What are the best aspects of this product?

SnapEngage comes complete with all the reports we need and we get to know what the visitor does when they get to the site. If the report we need is not available, all the data is exportable for us to build ourselves. Integration with Salesforce is very easy and we get outstanding training and implementation support.

What aspects are problematic or could work better?

I have nothing to dislike about at the moment.

What specific problems in your company were solved by this product?

We discovered that before the opportunity is created, if chat occurs anywhere in the funnel, the average conversion rate for our product is 22%. Because of this, after implementation, we've doubled our license count and sitewide availability of chat.

Are you a current user of this product?

Yes