444 SHARES | |
2860 FOLLOWERS | |
1789 LIKES |
USER SATISFACTION | 100% |
OUR SCORE | 8.4 |
SnapEngage is a live chat software that is designed to empower your sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers. There is no need to install any software and you can simply sign in and chat from anywhere. The app’s easy yet powerful interface gives you the information and abilities you need.
The software automatically invites your visitors to chat, so you don’t have to waste time monitoring unresponsive chats. Your agents can focus on only those visitors who wish to chat. You can customize everything including agent photos, the chat window, and buttons for help, chat, and contact. Give the vendor your artwork and they will customize your chat box to match your website.
SnapEngage is used by thousands of companies around the world including top brands like PBS, CBS Interactive, T-Mobile, and Thomson Reuters.
SMS Chat: SnapEngage’s Text-to-Chat feature allows your visitors to initiate a chat and communicate with your agents via SMS text message while maintaining the same user-friendly chat portal interface for your agents.
File Exchange: Agents and visitors can share images and other files easily within the chat window.
Secure Data – PCI Compliance: Agents can safely collect secure notes, social security numbers, and credit card details “off the record” directly in the chat window. (This feature is available on Plus and higher plans).
HIPAA Compliance: The vendor supports customers’ compliance with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Post Chat Surveys: You can collect visitor feedback after each chat to evaluate customer happiness, gauge agent performance, and spot areas for improvement.
Mobile Apps for Android and iOS: SnapEngage’s live chat apps for iOS and Android platforms allow you to communicate with website visitors on the go.
Fast Loading: The software uses asynchronous loading which ensures it does not impact your website’s initial-load performance.
Simple Offline Form: Visitors can use this form to leave a message for your agents when they are offline.
Multi-Widgets: You can use different chat widgets for different languages, websites, and departments to offer efficient service to your visitors.
Position of SnapEngage in our main categories:
SnapEngage is one of the top 100 Customer Support Softwareproducts
![]() 100 SnapEngage is one of the 100 |
SnapEngage is also listed in the following subcategories:
Category: | Position: | Category: | Position: |
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Live Chat Software | #26 |
Category: | Position: |
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Live Chat Software | #26 |
Enterprises have different needs and requirements and no software solution can be just right in such a scenario. It is pointless to try to find a perfect out-of-the-box software app that meets all your business needs. The wise thing to do would be to adapt the system for your special needs, staff member skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your groundwork, investigate each short-listed system in detail, read a few SnapEngage reviews, call the vendor for explanations, and finally settle for the app that offers what you require.
Team Plans
Business Plan – $60/month
Plus Plan – $140/month
Premium Plan – $420/month
Features of Enterprise Plans
We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SnapEngage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SnapEngage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 12 |
NEGATIVE SOCIAL MENTIONS | 0 |
Team Plans
Business Plan – $60/month
Plus Plan – $140/month
Premium Plan – $420/month
Features of Enterprise Plans
Snapengage integrates with the following business apps:
You can use the Snapengage API and JavaScript for the following integrations:
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The most favorable review
Tony
5 months ago
Pros: The proactive chat helps us reach out to customers, especailly those who might be ready to log off our website before completing a purchase. It's also a super easy way for our customers to send us an email during our off-hours. My team likes the convenience of shortcuts and the "go to" function as well.
Cons: It doesn't always work well in Internet Explorer, sadly.
The least favorable review
Brett
1 year ago
Pros: SnapEngage offers great ease of use for us and it is a very efficient web client that gives easy access to all the important functionalities.
Cons: Intro texts can't be customized; there should be more options for such. Allso, it cannot be started manually, which is a drawback.