SnapEngage is a live chat software that is designed to empower your sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers. There is no need to install any software and you can simply sign in and chat from anywhere. The app’s easy yet powerful interface gives you the information and abilities you need.

The software automatically invites your visitors to chat, so you don’t have to waste time monitoring unresponsive chats. Your agents can focus on only those visitors who wish to chat. You can customize everything including agent photos, the chat window, and buttons for help, chat, and contact. Give the vendor your artwork and they will customize your chat box to match your website.

SnapEngage is used by thousands of companies around the world including top brands like PBS, CBS Interactive, T-Mobile, and Thomson Reuters.

SMS Chat: SnapEngage’s Text-to-Chat feature allows your visitors to initiate a chat and communicate with your agents via SMS text message while maintaining the same user-friendly chat portal interface for your agents.

File Exchange: Agents and visitors can share images and other files easily within the chat window.

Secure Data – PCI Compliance: Agents can safely collect secure notes, social security numbers, and credit card details “off the record” directly in the chat window. (This feature is available on Plus and higher plans).

HIPAA Compliance: The vendor supports customers’ compliance with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Post Chat Surveys: You can collect visitor feedback after each chat to evaluate customer happiness, gauge agent performance, and spot areas for improvement.

Mobile Apps for Android and iOS: SnapEngage’s live chat apps for iOS and Android platforms allow you to communicate with website visitors on the go.

Fast Loading: The software uses asynchronous loading which ensures it does not impact your website’s initial-load performance.

Simple Offline Form: Visitors can use this form to leave a message for your agents when they are offline.

Multi-Widgets: You can use different chat widgets for different languages, websites, and departments to offer efficient service to your visitors.

Team Plans

Business Plan – $60/month

• 4 chat agent licenses included
• $25/additional agent
• Basic integrations
• Full customization

Plus Plan – $140/month

• 8 chat agent licenses included
• $25/additional agent
• Premium integrations
• Full customization
• White label
• HIPAA compliance
• Priority tiers
• Secure data transfer

Premium Plan – $420/month

• 16 chat agent licenses included
• $25/additional agent
• Premium integrations
• Full customization
• White label
• HIPAA compliance
• Priority tiers
• Secure data transfer
• Multiple admins
• Priority support
• Agent training

Features of Enterprise Plans

• Personalized onboarding
• Named account manager
• Highly scalable
• 24/7 priority support