SnapEngage REVIEW

Customer Support Software

11 user reviews

USER SATISFACTION

100%

OUR SCORE

8.4

What is SnapEngage?
SnapEngage Benefits
Overview of SnapEngage Features
SnapEngage Pricing
User satisfaction
Video
Technical details
Support details
User reviews

snapengage.com

What is SnapEngage?

SnapEngage is a live chat software that is designed to empower your sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers. There is no need to install any software and you can simply sign in and chat from anywhere. The app’s easy yet powerful interface gives you the information and abilities you need.

The software automatically invites your visitors to chat, so you don’t have to waste time monitoring unresponsive chats. Your agents can focus on only those visitors who wish to chat. You can customize everything including agent photos, the chat window, and buttons for help, chat, and contact. Give the vendor your artwork and they will customize your chat box to match your website.

SnapEngage is used by thousands of companies around the world including top brands like PBS, CBS Interactive, T-Mobile, and Thomson Reuters.

Overview of SnapEngage Benefits

SMS Chat: SnapEngage’s Text-to-Chat feature allows your visitors to initiate a chat and communicate with your agents via SMS text message while maintaining the same user-friendly chat portal interface for your agents.

File Exchange: Agents and visitors can share images and other files easily within the chat window.

Secure Data – PCI Compliance: Agents can safely collect secure notes, social security numbers, and credit card details “off the record” directly in the chat window. (This feature is available on Plus and higher plans).

HIPAA Compliance: The vendor supports customers’ compliance with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Post Chat Surveys: You can collect visitor feedback after each chat to evaluate customer happiness, gauge agent performance, and spot areas for improvement.

Mobile Apps for Android and iOS: SnapEngage’s live chat apps for iOS and Android platforms allow you to communicate with website visitors on the go.

Fast Loading: The software uses asynchronous loading which ensures it does not impact your website’s initial-load performance.

Simple Offline Form: Visitors can use this form to leave a message for your agents when they are offline.

Multi-Widgets: You can use different chat widgets for different languages, websites, and departments to offer efficient service to your visitors.

Overview of SnapEngage Features

Advanced web client
Agent picture
Easy chat transfers
Google Analytics integration
Intelligent integration
‘Look and feel’ customization
Multi-widgets
Real time activity monitoring
Simple offline form
Unlimited sites

SnapEngage Position In Our Categories

Position of SnapEngage in our main categories:

100

SnapEngage is one of the top 100 Customer Support Software products

SnapEngage is also listed in the following subcategories:

Category:	Position:	Category:	Position:
Live Chat Software	#24

Category:	Position:
Live Chat Software	#24

Each company is different, and can need a specific Customer Support Software solution that will be adjusted to their company size, type of clients and employees and even particular niche they deal with. It's not wise to count on finding a perfect solution that will work for every company no matter what their history is. It may be a good idea to read a few SnapEngage reviews first and even then you should pay attention to what the software is supposed to do for your business and your staff. Do you need a simple and straightforward solution with just elementary functions? Will you actually use the advanced functionalities required by experts and large enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to locate a solid app that will match your budget.

How Much Does SnapEngage Cost?

SnapEngage Pricing Plans:

Team Plans

Business Plan – $60/month

4 chat agent licenses included
$25/additional agent
Basic integrations
Full customization

Plus Plan – $140/month

8 chat agent licenses included
$25/additional agent
Premium integrations
Full customization
White label
HIPAA compliance
Priority tiers
Secure data transfer

Premium Plan – $420/month

16 chat agent licenses included
$25/additional agent
Premium integrations
Full customization
White label
HIPAA compliance
Priority tiers
Secure data transfer
Multiple admins
Priority support
Agent training

Features of Enterprise Plans

Personalized onboarding
Named account manager
Highly scalable
24/7 priority support

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SnapEngage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SnapEngage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.