A necessary tool for us to get our work done

What are the best aspects of this product?

SnapEngage has a great, useful layout. It keeps current chats front and center but allows you to easily access past chats and contact from other representatives. It has great Salesforce integration and has a very responsive team.

What aspects are problematic or could work better?

The design is starting to feel a bit dated and clunky. Also, they still use shockwave which is about to be/is already deprecated.

What specific problems in your company were solved by this product?

We use it for all of our chat communication with our customers. It has become a necessity for us to get our work done as efficiently as possible.

Are you a current user of this product?

Yes