An easy to use platform for both the agent and the customer

What are the best aspects of this product?

SnapEngage is very easy to use as an agent, and also easy to use as the person asking the question. You're able to customize your forms to fit your business and even able to put icons on whatever pages you choose. This has been helpful for everyone who are using chat to communicate with the college.

What aspects are problematic or could work better?

I wish it had a single sign on feature.

What specific problems in your company were solved by this product?

It has provided us a quick reaction time to "customers". The analytics we receive are also extremely helpful. We can see where someone is messaging us from and what page they came from on our website. It helps us determine information where we can make improvements.

Are you a current user of this product?

Yes