Better interaction and communication with customers and prospects

What are the best aspects of this product?

When someone is on my website and has a question, they can click a button on the side of the webpage and talk to me right away easily.

What aspects are problematic or could work better?

I wish the disconnect time was longer than 60 minutes. That's really the only thing that I don't like.

What specific problems in your company were solved by this product?

Customer service, sales and tech support have been looked after much better as it helps engage with our customers and possible prospects better and on a personal level.

Are you a current user of this product?

Yes