Easy to use and customize and is accessible from anywhere

What are the best aspects of this product?

SnapEngage is easy to use and customize. Their customer service is beyond reproach. Also, I love the stats summary on the home page, telling me the average response time, length of chats, etc. And after a chat is closed a transcript is sent to my email that I can use for future reference.

What aspects are problematic or could work better?

I would like the calendar to stay on longer. Sometimes I forget to look at it right away as I am in a hurry to respond to the chat.

What specific problems in your company were solved by this product?

Because SnapEngage is available from any computer, I don't have to be in my office to service customers and answer their questions. Immediate response to customers versus back and forth emails, is much more efficient and I can still stay in communication with my customers anywhere I go.

Are you a current user of this product?

Yes