Helping us reach out to our customers better

What are the best aspects of this product?

The proactive chat helps us reach out to customers, especailly those who might be ready to log off our website before completing a purchase. It's also a super easy way for our customers to send us an email during our off-hours. My team likes the convenience of shortcuts and the "go to" function as well.

What aspects are problematic or could work better?

It doesn't always work well in Internet Explorer, sadly.

What specific problems in your company were solved by this product?

We're able to answer quick questions for our customers who don't want to spend too much time on the website and definitely don't want to take the time to call.

Are you a current user of this product?

Yes