Helps people find what they are looking for

What are the best aspects of this product?

SnapEngage's chat box is very sleek and the ability to match it to our brand was great. The backend, both the agent view and the administration features, is very usable and gives us all the data we need.

What aspects are problematic or could work better?

I wish that this system integrated with Google Analytics. It would help us better put value to our paid marketing campaigns.

What specific problems in your company were solved by this product?

With SnapEngage, we get a lot of questions for items that are on the website, which means that folks are able to find what they are looking for as easily as we thought. We also get a lot of chats from customers asking for support. We'll be integrating this into our support team at some point in the future.

Are you a current user of this product?

Yes