Provides for better and more frequent engagement that delivers greater revenue

What are the best aspects of this product?

SnapEngage makes the proactive chat process so fluid, letting us engage our customers more frequently and enjoy significantly more revenue in the process. New features are being released on a frequent basis. From my perspective that's important because I think it should be a primary for SaaS software providers.

What aspects are problematic or could work better?

Every once in a while,my customers experience an annoying issue where their space bar does not work.

What specific problems in your company were solved by this product?

Since we are a small retailer, having SnapEngage helps us reduce friction by showing that there are great people willing to help them solve their problems.

Are you a current user of this product?

Yes