Great tool for network scanning of devices

What are the best aspects of this product?

Integration of the tool with your email is an add-on. You can receive notifications in your email as tickets are created by your customers. This way, you will not lose the audit trail of the tickets in the helpdesk. You can customize the software to suit your needs and work according to your business. Apart from that, it integrates with AD. The scan feature helps to track inventory in real-time as long as the inventory is connected under the same network.

What aspects are problematic or could work better?

It does not offer sub-categories of tickets which can be difficult when you are dealing with multiple tickets with sub-categories in them. The scanner can be slow and it is not possible to change the many configurations it runs. The scan feature is not reliable as it cannot scan some devices making it hard to carry out its function effectively. If you are handling bulk tickets, viewing can be tiring and thus annoying.

What specific problems in your company were solved by this product?

It has made it possible to easily log or enter tickets and have them resolved within a short period. You can manage the IT helpdesk by monitoring tickets, the time it takes for a ticket to be resolved and alter requests in general. It offers a complete customer support for issues that come up with fast response from the IT support team.

Are you a current user of this product?

Yes