Spiceworks REVIEW

Customer Support Software

10 user reviews
USER SATISFACTION 99%
OUR SCORE 8.3

What is Spiceworks?

Spiceworks Help Desk is a tool developed to bring together IT pros to help other IT personnel with issues they encounter with their work. Initiated in 2006, Spiceworks has provided the channel where IT experts and specialists converge and interact directly with each other and also with tech vendors to provide expert opinion and assistance on what software to buy, how to improve their IT infrastructure and so on.

Spiceworks Help Desk is marketed as a pure IT help desk and ticket management tool that can be downloaded and hosted for free. It offers an unlimited ticket service system with no admin limit plus that social element that allows agents to easily communicate and collaborate to provide the best solution or answer to their clients’ queries and concerns.

Overview of Spiceworks Benefits

Spiceworks Help Desk is built by IT experts for IT personnel. Here are some of it the advantages this help desk system brings:

  • It’s free
  • No ticket limit system
  • No admin limit
  • Works with native apps for iOS and Android
  • Large IT help community

Overview of Spiceworks Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Spiceworks Position In Our Categories

Position of Spiceworks in our main categories:

50

Spiceworks is one of the top 50 Customer Support Software products

50

Spiceworks is one of the top 50 Help Desk Software products

50

Spiceworks is one of the top 50
Customer Support Software products

50

Spiceworks is one of the top 50
Help Desk Software products


If you are interested in Spiceworks it might also be sensible to investigate other subcategories of Best Customer Support Software gathered in our base of B2B software reviews: Call Center Software, Live Chat Software, Remote Support Software

Organizations have unqiue needs and requirements and no software application can be ideal in such a situation. It is futile to try to find a perfect off-the-shelf software system that meets all your business needs. The wise thing to do would be to adapt the solution for your specific wants, worker skill levels, finances, and other elements. For these reasons, do not hasten and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the best fit for your specific requirements. Do your homework, check out each short-listed system in detail, contact the seller for clarifications, and finally settle for the product that presents what you require.

How Much Does Spiceworks Cost?

Spiceworks Pricing Plans For Enterpises & Small Business:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Spiceworks across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiceworks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

138

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • International
Pricing Model
  • Free
Customer Types
  • Small Business
  • Medium Business
Deployment
  • SaaS
  • On Premise
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

Spiceworks User Reviews

What are Spiceworks pricing details?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

What integrations are available for Spiceworks?

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

User reviews


10 Reviews

6
1
3
0
0

Average Rating

Write your own review of this product

Add a review

The most favorable review

Jermaine

5 days ago


Pros:
Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information about them for reference. You can log tickets into the system with ease and monitor their progress from a single location. As the administrator, you can track your inventories and keep everything in check.

Cons:
The tool lacks separation of functionality as some of the tools’ functions are in one place. It is, therefore, difficult to select which feature you want to utilize and single it out from the rest. It would be great if those functions or features are separated to improve its service delivery.

The least favorable review

Roxanne

1 week ago


Pros:
The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing it with Spiceworks suite. It makes ticketing simple and manageable when you connect with your office devices.

Cons:
The free tool has limited features as you cannot manage multiple helpdesks under one roof. You have to install for each department, but since it is free, there is no loss. Its performance did not meet our expectations. However, the Spiceworks suite network scanner makes everything look good.


Jermaine - 5 days ago

Verified
user
Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information...

Darlene - 1 week ago

Verified
user
Integration of the tool with your email is an add-on. You can receive notifications in your email as tickets are created by your customers. This way, you will not lose...

Roxanne - 1 week ago

Verified
user
The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing...

Kelly - 2 weeks ago

Verified
user
You can easily manage inventory through tracking in all the devices connected to the software. It scans your network to identify and keeps track on what you have. It...

Don - 4 weeks ago

Verified
user
You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also...

Travis - 4 weeks ago

Verified
user
It integrates with your email such that you receive notifications in your email as the tickets are created and thus improve customer service. For a previously solved...

Arlene - 1 month ago

Verified
user
It is free and thus affordable to any organization. The ticketing bit works well with AD and you can get notifications in your email as customers send requests in the...

Agnes - 1 month ago

Verified
user
Running an IT department and team is easy with the Spiceworks tool. It helps to track request from customers through ticketing. Without it, it will be hectic when you...

April - 2 months ago

Verified
user
The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The...

Karl - 3 months ago

Verified
user
It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting...

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified