Price

free

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Spiceworks REVIEW

Customer Support Software

18 user reviews
USER SATISFACTION 99%
OUR SCORE 8.3

What is Spiceworks?

Spiceworks is a tool developed to bring together IT pros to help other IT personnel with issues they encounter with their work. Initiated in 2006, Spiceworks has provided the channel where IT experts and specialists converge and interact directly with each other and also with tech vendors to provide expert opinion and assistance on what software to buy, how to improve their IT infrastructure and so on.

Spiceworks Help Desk is marketed as a pure IT help desk and ticket management tool that can be downloaded and hosted for free. It offers an unlimited ticket service system with no admin limit plus that social element that allows agents to easily communicate and collaborate to provide the best solution or answer to their clients’ queries and concerns.

Overview of Spiceworks Benefits

Spiceworks Help Desk is built by IT experts for IT personnel. Here are some of it the advantages this help desk system brings:

  • It’s free
  • No ticket limit system
  • No admin limit
  • Works with native apps for iOS and Android
  • Large IT help community

Overview of Spiceworks Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Spiceworks Position In Our Categories

Position of Spiceworks in our main categories:

100

Spiceworks is one of the top 100 Customer Support Software products

50

Spiceworks is one of the 50 Help Desk Software products

100

Spiceworks is one of the 100
Customer Support Software products

50

Spiceworks is one of the 50
Help Desk Software products


If you are considering Spiceworks it might also be sensible to investigate other subcategories of Best Customer Support Software gathered in our base of B2B software reviews.Help Desk & Ticketing Software, Remote Support Software, IT Service Management Software

Each company is different, and can call for a particular type of Customer Support Software solution that will be fit for their company size, type of customers and staff and even particular industry they support. We advise you don't count on finding a perfect app that will work for every company regardless of their background is. It may be a good idea to read a few Spiceworks reviews first and even then you should remember what the solution is intended to do for your business and your workers. Do you need an easy and straightforward app with just essential functions? Will you really use the advanced tools needed by pros and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy solution that will match your budget.

How Much Does Spiceworks Cost?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spiceworks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiceworks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

138

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Free
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Spiceworks pricing details?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

What integrations are available for Spiceworks?

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

User reviews


User reviews in total: 18

12
3
3
0
0

Average Rating:

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The most favorable review

April

2 months ago


Pros: The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The customer support team is standby to help you get acquainted with the tool and integrate it in your business with ease.

Cons: As expected the free Spiceworks has limited features as compared to the paid version. Although this makes sense, you cannot use it for free in case you want more out of it. Otherwise, it has become a professional help desk tool or our organization needs.

The least favorable review

Karl

2 months ago


Pros: It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting and ticketing purposes. All these features are intuitive, which makes it a reliable tool. It has a premium paid version which is void of the ads that appear in the free version.

Cons: It works well for small businesses. However, when it comes to use in a large business, there are some bugs that need debugging. Although it is rich in features, the bugs make it difficult to use in the case of large environment.

Published 1 month ago
Verified
user
I like that we are using Spicework for free and it provides great set of features. The main aspect of Spicework is the HelpDesk solution. I can clearly say that the...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
This is great tool and it offers lot of options and plug-ins. With its plug-ins I can easily manage and filter tickets automatically and apply the correct tags to their...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like that I can keep track of our users’ requests for help by using this Help Desk solution. I’m able to prioritize and set up time for a task that needs to be...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
We use Spicework for more than 5 years and we are satisfied with it. We switched to their cloud version which is also free and we haven’t run into issues. It provides...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like how Spicework works. The set up is easy and simple. Also, I like that the Help Desk comes with automated reminders and canned responses. It has huge user community...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
First thing you should know about Spicewors is the fact that is free to use. It is amazing how this free sofwtare offers great amount of features and functionality,...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It integrates with your email such that you receive notifications in your email as the tickets are created and thus improve customer service. For a previously solved...



What do you think about this review? Great Poor

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