MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Spiceworks Review

Spiceworks
Our score: 8.6 User satisfaction: 99%

What is Spiceworks?

Spiceworks is a tool developed to bring together IT pros to help other IT personnel with issues they encounter with their work. Initiated in 2006, Spiceworks has provided the channel where IT experts and specialists converge and interact directly with each other and also with tech vendors to provide expert opinion and assistance on what software to buy, how to improve their IT infrastructure and so on.

Spiceworks Help Desk is marketed as a pure IT help desk and ticket management tool that can be downloaded and hosted for free. It offers an unlimited ticket service system with no admin limit plus that social element that allows agents to easily communicate and collaborate to provide the best solution or answer to their clients’ queries and concerns.

Overview of Spiceworks Benefits

Spiceworks Help Desk is built by IT experts for IT personnel. Here are some of it the advantages this help desk system brings:

  • It’s free
  • No ticket limit system
  • No admin limit
  • Works with native apps for iOS and Android
  • Large IT help community

Overview of Spiceworks Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Spiceworks Position In Our Categories

Keeping in mind businesses have particular business wants, it is prudent they abstain from seeking an all-in-one, “perfect” software product. Needless to say, it is hard to try to discover such an app even among recognizable software solutions. The better thing to undertake can be to make a list of the numerous chief factors that need deliberation including major features, price terms, skill ability of the users, business size, etc. Then, you must double down on the product research comprehensively. Read these Spiceworks evaluations and scrutinize the other software solutions in your shortlist more closely. Such all-encompassing product investigation makes sure you steer clear of unsuitable software products and buy the one that has all the benefits you require company requires for optimal results.

Position of Spiceworks in our main categories:

TOP 50

Spiceworks is one of the top 50 Customer Support Software products

TOP 50

Spiceworks is one of the 50 Help Desk Software products

Spiceworks is also listed in the following subcategories:

There are popular and widely used systems in each software category. But are they essentially the best fit for your enterprise’s unique needs? A popular software product may have thousands of users, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few Spiceworks IT Service Management Software reviews and think about the factors that you want in the software such as the price, main functionality, available integrations etc. Then, select a few systems that fit your wants. Check out the free trials of these apps, read online opinions, get explanations from the maker, and do your homework thoroughly. This exhaustive groundwork is certain to assist you find the best software platform for your firm’s unique requirements.

How Much Does Spiceworks Cost?

Spiceworks Pricing Plans:

Free Trial

Spiceworks

Free

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

User Satisfaction

Positive Social Media Mentions 138
Negative Social Media Mentions 1

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spiceworks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiceworks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Spiceworks Alternatives

Top Competitors To Spiceworks By Price

Trending IT Service Management Software Reviews

Product name:
Score:
Satisfaction:
8.0
94%
7.9
100%

Spiceworks Comparisons

Spiceworks user reviews

This is great Help Desk Solution and it is free to use

Read full review >
Lorenzo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Education Management

With SpiceWorks we are able to provide best service to our customers and to solve their issues

Read full review >
Andy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

We are very satisfied with SpiceWorks HelpDesk

Read full review >
Claude
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: N/A

It is simple to use and free after all

Read full review >
Verna
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2018 Company Size: 1-10 Employees Industry: Computer Networking

A great tracking and ticketing tool

Read full review >
Karl
3/5

Overall Impression

3/5

Customer Support

5/5

Value for Money

3/5

Ease of Use

Published on: 30.08.2018 Company Size: More than 100 Employees Industry: Automotive

What are Spiceworks pricing details?

Spiceworks Pricing Plans:

Free Trial

Spiceworks

Free

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

What integrations are available for Spiceworks?

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

Spiceworks average rating:

Average score
5/5 (18 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Winston

PROS: This is great tool and it offers lot of options and plug-ins. With its plug-ins I can easily manage and filter tickets automatically and apply the correct tags to their email.

CONS: When it comes to creating shared help desk between sites it is difficult job to do and at the end we ended up creating main server available over the internet and to set up local server for device inventory needs only. The compeltion time of 15 min is too high, I’d be glad if they could change it lower.

Reviewed 2 years ago

Read full review >

The least favorable review

Karl

PROS: It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting and ticketing purposes. All these features are intuitive, which makes it a reliable tool. It has a premium paid version which is void of the ads that appear in the free version.

CONS: It works well for small businesses. However, when it comes to use in a large business, there are some bugs that need debugging. Although it is rich in features, the bugs make it difficult to use in the case of large environment.

Reviewed 1 year ago

Read full review >

More reviews from 18 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

This is great Help Desk Solution and it is free to use

Read full review >
Lorenzo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Education Management

PROS: We use Spicework for more than 5 years and we are satisfied with it. We switched to their cloud version which is also free and we haven’t run into issues. It provides us with all the functionality we need and it still runs perfectly after more than 3K tickets.

CONS: They could enchance the report feature of the cloud version. And there aren’t lot of options within the cloud version.

What do you think about this review? Great Poor

With SpiceWorks we are able to provide best service to our customers and to solve their issues

Read full review >
Andy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: I like that I can keep track of our users’ requests for help by using this Help Desk solution. I’m able to prioritize and set up time for a task that needs to be completed. I haven’t used something better for organizing my work. You can see tickets and dates of completion directly from your dashboard.

CONS: It provides me with essential options for doing my job as it should be, in other words, I don’t have dislikes about it.

What do you think about this review? Great Poor

We are very satisfied with SpiceWorks HelpDesk

Read full review >
Claude
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: With Spiceworks we are able to track our users’ issues and solve them. We are able to create knowledgebase which is extremely useful because it saves us lot of time on Phone calls, and we are able to direct our users to knowledgebase so they can resolve the problem easily without our assistance. Also, we are able to track our employees’ performances.

CONS: Setting up Knowledge base is not straightforward process, it can be complicated when adding new items. At the beginning we haven’t received email notifications and we had to log into Spiceworks in order to see the notifications.

What do you think about this review? Great Poor

It is simple to use and free after all

Read full review >
Verna
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2018 Company Size: 1-10 Employees Industry: Computer Networking

PROS: I like that we are using Spicework for free and it provides great set of features. The main aspect of Spicework is the HelpDesk solution. I can clearly say that the classic and new ticket views work great. We often use the classic views because our customization works best with it and our team is more familiar with this view.

CONS: When it comes to growth, there are some limitations. The software slows down when there are 20K tickets and the search for tickets is slow. We are outgrowing Spicework and we look forward to move the platforms in the near future. The truth is that Spiceworks helped us to grow but there are no available options for our growth.

What do you think about this review? Great Poor

A great tracking and ticketing tool

Read full review >
Karl
3/5

Overall Impression

3/5

Customer Support

5/5

Value for Money

3/5

Ease of Use

Published on: 30.08.2018 Company Size: More than 100 Employees Industry: Automotive

PROS: It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting and ticketing purposes. All these features are intuitive, which makes it a reliable tool. It has a premium paid version which is void of the ads that appear in the free version.

CONS: It works well for small businesses. However, when it comes to use in a large business, there are some bugs that need debugging. Although it is rich in features, the bugs make it difficult to use in the case of large environment.

What do you think about this review? Great Poor

Improves management of support issues within the organization

Read full review >
April
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.08.2018 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The customer support team is standby to help you get acquainted with the tool and integrate it in your business with ease.

CONS: As expected the free Spiceworks has limited features as compared to the paid version. Although this makes sense, you cannot use it for free in case you want more out of it. Otherwise, it has become a professional help desk tool or our organization needs.

What do you think about this review? Great Poor

This is great tool with wonderful options

Read full review >
Winston
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.05.2018 Company Size: More than 100 Employees Industry: Biotechnology

PROS: This is great tool and it offers lot of options and plug-ins. With its plug-ins I can easily manage and filter tickets automatically and apply the correct tags to their email.

CONS: When it comes to creating shared help desk between sites it is difficult job to do and at the end we ended up creating main server available over the internet and to set up local server for device inventory needs only. The compeltion time of 15 min is too high, I’d be glad if they could change it lower.

What do you think about this review? Great Poor

With Spiceworks I am able to track my support efforts

Read full review >
Pete
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.04.2018 Company Size: 11-50 Employees Industry: Civil Engineering

PROS: I like how Spicework works. The set up is easy and simple. Also, I like that the Help Desk comes with automated reminders and canned responses. It has huge user community which is great for gaining knowledge and sharing opinions with other. The other great thing about it is the fact that you can use it for free.

CONS: It does the job perfectly, there is nothing I can think of.

What do you think about this review? Great Poor

Simple interface for both the user and administrator

Read full review >
Jermaine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.04.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information about them for reference. You can log tickets into the system with ease and monitor their progress from a single location. As the administrator, you can track your inventories and keep everything in check.

CONS: The tool lacks separation of functionality as some of the tools’ functions are in one place. It is, therefore, difficult to select which feature you want to utilize and single it out from the rest. It would be great if those functions or features are separated to improve its service delivery.

What do you think about this review? Great Poor

This is great and free solution

Read full review >
Eunice
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.03.2018 Company Size: 11-50 Employees Industry: Apparel & Fashion

PROS: First thing you should know about Spicewors is the fact that is free to use. It is amazing how this free sofwtare offers great amount of features and functionality, literary, for nothing in return. We use its cloud-hosted version but if you want you can choose on-premise option if you wish. Its UI is intuitive and simple, you can easily assign tickets, categorize them and close them at the end. You can add comments or internal notes for your team. Also, it has great community and this is extremely helpful because if you have question you can find the answer within minutes.

CONS: I had some issues with my personal account but they were fixed immediately. Right now, I don’t have something that I might dislike about this software, it does the job perfectly.

What do you think about this review? Great Poor

Increases user experience for your staff

Read full review >
Travis
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: More than 100 Employees Industry: Oil & Energy

PROS: It integrates with your email such that you receive notifications in your email as the tickets are created and thus improve customer service. For a previously solved issue, you can go back once the same issue surfaces as it documents the issue and how to fix it. It has reporting features for your helpdesk requests by customers. You can build a FAQ section to help your customers solve common problems on their own. It also has a community platform to help make your work easier through sharing of information on how to utilize the product.

CONS: Although it has the ability to scan IP addresses for multiple devices in inventory management, it can collect irrelevant addresses, which might need cleaning up. In such a case, you have to do it manually which can be cumbersome and frustrating.

What do you think about this review? Great Poor

Great tool for network scanning of devices

Read full review >
Darlene
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.03.2018 Company Size: 11-50 Employees Industry: Venture Capital & Private Equity

PROS: Integration of the tool with your email is an add-on. You can receive notifications in your email as tickets are created by your customers. This way, you will not lose the audit trail of the tickets in the helpdesk. You can customize the software to suit your needs and work according to your business. Apart from that, it integrates with AD. The scan feature helps to track inventory in real-time as long as the inventory is connected under the same network.

CONS: It does not offer sub-categories of tickets which can be difficult when you are dealing with multiple tickets with sub-categories in them. The scanner can be slow and it is not possible to change the many configurations it runs. The scan feature is not reliable as it cannot scan some devices making it hard to carry out its function effectively. If you are handling bulk tickets, viewing can be tiring and thus annoying.

What do you think about this review? Great Poor

The return on investment (ROI) is great

Read full review >
Arlene
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.03.2018 Company Size: More than 100 Employees Industry: Individual & Family Services

PROS: It is free and thus affordable to any organization. The ticketing bit works well with AD and you can get notifications in your email as customers send requests in the form of tickets. For your technical team, you can assign them ticket and track the time used to solve an issue. You can use the duration to account for labor cost per hour and thus a reliable tool. The customer support is top-notch as feedback is fast and supportive. Depending on the common tickets for issues you receive in your helpdesk, you can use them to create a FAQ page for your customers.

CONS: Although the tool is free, the ads can be undesirable. However, you can eliminate them by buying the paid version of Spiceworks. It offers an option to print tickets which can take up most of your space and this can be frustrating and tiring on your part.

What do you think about this review? Great Poor

Reliable community support and product support team

Read full review >
Roxanne
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Market Research

PROS: The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing it with Spiceworks suite. It makes ticketing simple and manageable when you connect with your office devices.

CONS: The free tool has limited features as you cannot manage multiple helpdesks under one roof. You have to install for each department, but since it is free, there is no loss. Its performance did not meet our expectations. However, the Spiceworks suite network scanner makes everything look good.

What do you think about this review? Great Poor

It has great reporting capabilities

Read full review >
Kelly
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.02.2018 Company Size: More than 100 Employees Industry: Oil & Energy

PROS: You can easily manage inventory through tracking in all the devices connected to the software. It scans your network to identify and keeps track on what you have. It scans the serial number of every item as each inventory will have its own. You can also track the software, including the OS, installed in your computers and devices.

CONS: I found one problem with the product keys and how it captures it for the detected software. Instead of capturing the individual product key, it captures the generic OEM product key. Although this problem may be with the manufacturer, it is a drawback.

What do you think about this review? Great Poor

Reliable in managing all helpdesk issues

Read full review >
Agnes
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Defense & Space

PROS: Running an IT department and team is easy with the Spiceworks tool. It helps to track request from customers through ticketing. Without it, it will be hectic when you want to keep track of everyday requests let alone solve them. This tool makes everything easy, and all this for free.

CONS: If you want to manage multiple help desks such as maintenance and IT, you have to install each tool for each department. It would be convenience if all these departments would use a single installation of the software such that you can operate it from a single location. However, this is a minor issue as the product works great.

What do you think about this review? Great Poor

Ticketing and customer service made easy

Read full review >
Don
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.01.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also customize the system for your support team for improved ticketing. You can track everything from the category of the ticket and status to the duration it took your team to sort out an issue. In addition to that, you can connect the system with a printer or any hardware which will enable ticket printing.

CONS: Although the search feature is great, it can be difficult to operate especially when you enter the wrong search item. Going back to search the right item is the tricky part. It is impossible to go back to the search results as this feature is not there. You have to start all over again which can be frustrating.

What do you think about this review? Great Poor

Simple, reliable and free help desk solution

Read full review >
Melanie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: 11-50 Employees Industry: Machinery

PROS: Spiceworks Help Desk does everything that needs to be done. It is easy to use, it has great community for help and it is free. We are able to create content for a knowledgbase, to set priority tasks and assign due dates for the tasks.

CONS: It is not made for large businesses, but it does the job perfectly.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.