Price

free

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Spiceworks REVIEW

Customer Support Software

18 user reviews
USER SATISFACTION 99%
OUR SCORE 8.3

What is Spiceworks?

Spiceworks is a tool developed to bring together IT pros to help other IT personnel with issues they encounter with their work. Initiated in 2006, Spiceworks has provided the channel where IT experts and specialists converge and interact directly with each other and also with tech vendors to provide expert opinion and assistance on what software to buy, how to improve their IT infrastructure and so on.

Spiceworks Help Desk is marketed as a pure IT help desk and ticket management tool that can be downloaded and hosted for free. It offers an unlimited ticket service system with no admin limit plus that social element that allows agents to easily communicate and collaborate to provide the best solution or answer to their clients’ queries and concerns.

Overview of Spiceworks Benefits

Spiceworks Help Desk is built by IT experts for IT personnel. Here are some of it the advantages this help desk system brings:

  • It’s free
  • No ticket limit system
  • No admin limit
  • Works with native apps for iOS and Android
  • Large IT help community

Overview of Spiceworks Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Spiceworks Position In Our Categories

Position of Spiceworks in our main categories:

100

Spiceworks is one of the top 100 Customer Support Software products

50

Spiceworks is one of the top 50 Help Desk Software products

100

Spiceworks is one of the top 100
Customer Support Software products

50

Spiceworks is one of the top 50
Help Desk Software products


If you are interested in Spiceworks it may also be beneficial to check out other subcategories of Best Customer Support Software listed in our base of SaaS software reviews.Call Center Software, Help Desk & Ticketing Software, IT Service Management Software

There are well-liked and widely used solutions in each software group. But are they essentially the best fit for your company’s special wants? A trendy software application may have thousands of customers, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few Spiceworks reviews and think about the factors that you want in the software such as the price, main features, available integrations etc. Then, shortlist a few systems that fit your requirements. Try out the free trials of these platforms, read online opinions, get explanations from the vendor, and do your investigation thoroughly. This in-depth groundwork is certain to assist you select the best software solution for your firm’s special requirements.

How Much Does Spiceworks Cost?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spiceworks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiceworks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

138

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • International
Pricing Model
  • Free
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Spiceworks pricing details?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

What integrations are available for Spiceworks?

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

User reviews


User reviews in total: 18

12
3
3
0
0

Average Rating:

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The most favorable review

Melanie

2 months ago


Pros: Spiceworks Help Desk does everything that needs to be done. It is easy to use, it has great community for help and it is free. We are able to create content for a knowledgbase, to set priority tasks and assign due dates for the tasks.

Cons: It is not made for large businesses, but it does the job perfectly.

The least favorable review

Roxanne

4 months ago


Pros: The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing it with Spiceworks suite. It makes ticketing simple and manageable when you connect with your office devices.

Cons: The free tool has limited features as you cannot manage multiple helpdesks under one roof. You have to install for each department, but since it is free, there is no loss. Its performance did not meet our expectations. However, the Spiceworks suite network scanner makes everything look good.

Published 2 months ago
Verified
user
Spiceworks Help Desk does everything that needs to be done. It is easy to use, it has great community for help and it is free. We are able to create content for a...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like that I can keep track of our users’ requests for help by using this Help Desk solution. I’m able to prioritize and set up time for a task that needs to be...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
First thing you should know about Spicewors is the fact that is free to use. It is amazing how this free sofwtare offers great amount of features and functionality,...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like that we are using Spicework for free and it provides great set of features. The main aspect of Spicework is the HelpDesk solution. I can clearly say that the...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
We use Spicework for more than 5 years and we are satisfied with it. We switched to their cloud version which is also free and we haven’t run into issues. It provides...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
This is great tool and it offers lot of options and plug-ins. With its plug-ins I can easily manage and filter tickets automatically and apply the correct tags to their...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like how Spicework works. The set up is easy and simple. Also, I like that the Help Desk comes with automated reminders and canned responses. It has huge user community...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
With Spiceworks we are able to track our users’ issues and solve them. We are able to create knowledgebase which is extremely useful because it saves us lot of time on...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Integration of the tool with your email is an add-on. You can receive notifications in your email as tickets are created by your customers. This way, you will not lose...



What do you think about this review? Great Poor

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