Price

free

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Spiceworks REVIEW

Customer Support Software

10 user reviews
USER SATISFACTION 99%
OUR SCORE 8.3

What is Spiceworks?

Spiceworks is a tool developed to bring together IT pros to help other IT personnel with issues they encounter with their work. Initiated in 2006, Spiceworks has provided the channel where IT experts and specialists converge and interact directly with each other and also with tech vendors to provide expert opinion and assistance on what software to buy, how to improve their IT infrastructure and so on.

Spiceworks Help Desk is marketed as a pure IT help desk and ticket management tool that can be downloaded and hosted for free. It offers an unlimited ticket service system with no admin limit plus that social element that allows agents to easily communicate and collaborate to provide the best solution or answer to their clients’ queries and concerns.

Overview of Spiceworks Benefits

Spiceworks Help Desk is built by IT experts for IT personnel. Here are some of it the advantages this help desk system brings:

  • It’s free
  • No ticket limit system
  • No admin limit
  • Works with native apps for iOS and Android
  • Large IT help community

Overview of Spiceworks Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Spiceworks Position In Our Categories

Position of Spiceworks in our main categories:

50

Spiceworks is one of the top 50 Customer Support Software products

50

Spiceworks is one of the top 50 Help Desk Software products

50

Spiceworks is one of the top 50
Customer Support Software products

50

Spiceworks is one of the top 50
Help Desk Software products


If you are considering Spiceworks it may also be sensible to examine other subcategories of Best Customer Support Software listed in our base of SaaS software reviews: Live Chat Software, Remote Support Software, IT Service Management Software

It's essential to realize that almost no service in the Customer Support Software category is an ideal solution able to match all the requirements of various company types, sizes and industries. It may be a good idea to read a few Spiceworks reviews first as specific software can dominate exclusively in a really narrow group of applications or be created with a really specific industry in mind. Others can function with an intention of being simple and intuitive and therefore lack complex features needed by more experienced users. You can also come across services that cater to a large group of customers and give you a powerful feature set, but this usually comes at a more significant price of such a software. Make sure you're aware of your requirements so that you choose a software that has exactly the features you look for.

How Much Does Spiceworks Cost?

Spiceworks Pricing Plans For Enterprises & Small Business:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spiceworks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiceworks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

138

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • International
Pricing Model
  • Free
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Spiceworks pricing details?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

What integrations are available for Spiceworks?

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

User reviews


10 Reviews

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3
0
0

Average Rating

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The most favorable review

Jermaine


Pros:
Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information about them for reference. You can log tickets into the system with ease and monitor their progress from a single location. As the administrator, you can track your inventories and keep everything in check.

Cons:
The tool lacks separation of functionality as some of the tools’ functions are in one place. It is, therefore, difficult to select which feature you want to utilize and single it out from the rest. It would be great if those functions or features are separated to improve its service delivery.

The least favorable review

Roxanne


Pros:
The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing it with Spiceworks suite. It makes ticketing simple and manageable when you connect with your office devices.

Cons:
The free tool has limited features as you cannot manage multiple helpdesks under one roof. You have to install for each department, but since it is free, there is no loss. Its performance did not meet our expectations. However, the Spiceworks suite network scanner makes everything look good.


Jermaine

Verified
user
Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information...

Darlene

Verified
user
Integration of the tool with your email is an add-on. You can receive notifications in your email as tickets are created by your customers. This way, you will not lose...

Roxanne

Verified
user
The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing...

Kelly

Verified
user
You can easily manage inventory through tracking in all the devices connected to the software. It scans your network to identify and keeps track on what you have. It...

Don

Verified
user
You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also...

Travis

Verified
user
It integrates with your email such that you receive notifications in your email as the tickets are created and thus improve customer service. For a previously solved...

Arlene

Verified
user
It is free and thus affordable to any organization. The ticketing bit works well with AD and you can get notifications in your email as customers send requests in the...

Agnes

Verified
user
Running an IT department and team is easy with the Spiceworks tool. It helps to track request from customers through ticketing. Without it, it will be hectic when you...

April

Verified
user
The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The...

Karl

Verified
user
It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting...

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