Price

free

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Spiceworks REVIEW

Customer Support Software

10 user reviews
USER SATISFACTION 99%
OUR SCORE 8.3

What is Spiceworks?

Spiceworks is a tool developed to bring together IT pros to help other IT personnel with issues they encounter with their work. Initiated in 2006, Spiceworks has provided the channel where IT experts and specialists converge and interact directly with each other and also with tech vendors to provide expert opinion and assistance on what software to buy, how to improve their IT infrastructure and so on.

Spiceworks Help Desk is marketed as a pure IT help desk and ticket management tool that can be downloaded and hosted for free. It offers an unlimited ticket service system with no admin limit plus that social element that allows agents to easily communicate and collaborate to provide the best solution or answer to their clients’ queries and concerns.

Overview of Spiceworks Benefits

Spiceworks Help Desk is built by IT experts for IT personnel. Here are some of it the advantages this help desk system brings:

  • It’s free
  • No ticket limit system
  • No admin limit
  • Works with native apps for iOS and Android
  • Large IT help community

Overview of Spiceworks Features

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Spiceworks Position In Our Categories

Position of Spiceworks in our main categories:

100

Spiceworks is one of the top 100 Customer Support Software products

50

Spiceworks is one of the top 50 Help Desk Software products

100

Spiceworks is one of the top 100
Customer Support Software products

50

Spiceworks is one of the top 50
Help Desk Software products


If you are interested in Spiceworks it may also be beneficial to analyze other subcategories of Best Customer Support Software collected in our base of SaaS software reviews.Live Chat Software, Remote Support Software, IT Service Management Software

Every organization has different requirements and requires a system that can be customized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no system can offer perfect functionality off-the-shelf. When you search a software app, first be sure what you require it for. Read some Spiceworks reviews and ask yourself do you need basic tools or do you require sophisticated functionality? Are there any industry-specific features that you are seeking? Find the answers to these queries to help your search. There are multiple factors that you need to mull over and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that offers all that you require to enhance your company effectiveness and productivity.

How Much Does Spiceworks Cost?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spiceworks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiceworks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

66

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • International
Pricing Model
  • Free
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Spiceworks pricing details?

Spiceworks Pricing Plans:

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

What integrations are available for Spiceworks?

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

User reviews


User reviews in total: 10

6
1
3
0
0

Average Rating:

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The most favorable review

Don

2 weeks ago


Pros:
You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also customize the system for your support team for improved ticketing. You can track everything from the category of the ticket and status to the duration it took your team to sort out an issue. In addition to that, you can connect the system with a printer or any hardware which will enable ticket printing.

Cons:
Although the search feature is great, it can be difficult to operate especially when you enter the wrong search item. Going back to search the right item is the tricky part. It is impossible to go back to the search results as this feature is not there. You have to start all over again which can be frustrating.

The least favorable review

Roxanne

1 month ago


Pros:
The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing it with Spiceworks suite. It makes ticketing simple and manageable when you connect with your office devices.

Cons:
The free tool has limited features as you cannot manage multiple helpdesks under one roof. You have to install for each department, but since it is free, there is no loss. Its performance did not meet our expectations. However, the Spiceworks suite network scanner makes everything look good.

Published 2 weeks ago
Verified
user
You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also...



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
Integration of the tool with your email is an add-on. You can receive notifications in your email as tickets are created by your customers. This way, you will not lose...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
You can easily manage inventory through tracking in all the devices connected to the software. It scans your network to identify and keeps track on what you have. It...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It integrates with your email such that you receive notifications in your email as the tickets are created and thus improve customer service. For a previously solved...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It is free and thus affordable to any organization. The ticketing bit works well with AD and you can get notifications in your email as customers send requests in the...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Running an IT department and team is easy with the Spiceworks tool. It helps to track request from customers through ticketing. Without it, it will be hectic when you...



What do you think about this review? Great Poor

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