Improves management of support issues within the organization

What are the best aspects of this product?

The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The customer support team is standby to help you get acquainted with the tool and integrate it in your business with ease.

What aspects are problematic or could work better?

As expected the free Spiceworks has limited features as compared to the paid version. Although this makes sense, you cannot use it for free in case you want more out of it. Otherwise, it has become a professional help desk tool or our organization needs.

What specific problems in your company were solved by this product?

With the marketing, maintenance, purchasing, and IT help desk solutions, we can track all requests in the above departments with ease and stay on track. Spiceworks has helped to improve support in various sections within the department. It is possible to document a problem and find a solution such that when the same issue occurs again in future, you can go back to check how you resolved it and apply the similar solution. This makes ticketing easier for your organization.

Are you a current user of this product?

Yes