Increases user experience for your staff

What are the best aspects of this product?

It integrates with your email such that you receive notifications in your email as the tickets are created and thus improve customer service. For a previously solved issue, you can go back once the same issue surfaces as it documents the issue and how to fix it. It has reporting features for your helpdesk requests by customers. You can build a FAQ section to help your customers solve common problems on their own. It also has a community platform to help make your work easier through sharing of information on how to utilize the product.

What aspects are problematic or could work better?

Although it has the ability to scan IP addresses for multiple devices in inventory management, it can collect irrelevant addresses, which might need cleaning up. In such a case, you have to do it manually which can be cumbersome and frustrating.

What specific problems in your company were solved by this product?

It creates a convenient communication channel with the end users. For tracking tickets, it maintains a record of all the tickets you have received from customers on support issues. This way, you can search for an issue in case it happens again and thus provide a quick solution. The Spiceworks software is result-oriented and offers great user experience in the long-run.

Are you a current user of this product?

Yes