It is simple to use and free after all

What are the best aspects of this product?

I like that we are using Spicework for free and it provides great set of features. The main aspect of Spicework is the HelpDesk solution. I can clearly say that the classic and new ticket views work great. We often use the classic views because our customization works best with it and our team is more familiar with this view.

What aspects are problematic or could work better?

When it comes to growth, there are some limitations. The software slows down when there are 20K tickets and the search for tickets is slow. We are outgrowing Spicework and we look forward to move the platforms in the near future. The truth is that Spiceworks helped us to grow but there are no available options for our growth.

What specific problems in your company were solved by this product?

It helped us to grow our business, and to put everything in one place and to be more organized.

Are you a current user of this product?

Yes