Simple interface for both the user and administrator

What are the best aspects of this product?

Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information about them for reference. You can log tickets into the system with ease and monitor their progress from a single location. As the administrator, you can track your inventories and keep everything in check.

What aspects are problematic or could work better?

The tool lacks separation of functionality as some of the tools’ functions are in one place. It is, therefore, difficult to select which feature you want to utilize and single it out from the rest. It would be great if those functions or features are separated to improve its service delivery.

What specific problems in your company were solved by this product?

For the problem between the customer support team and users, Spiceworks has managed to provide an amicable solution. Through ticketing, issues can be resolved within a short period. You can track devices internally with the help of the scanner. It offers a quick and lasting solution to your tracking and ticketing problems.

Are you a current user of this product?

Yes