Simple, reliable and free help desk solution

What are the best aspects of this product?

Spiceworks Help Desk does everything that needs to be done. It is easy to use, it has great community for help and it is free. We are able to create content for a knowledgbase, to set priority tasks and assign due dates for the tasks.

What aspects are problematic or could work better?

It is not made for large businesses, but it does the job perfectly.

What specific problems in your company were solved by this product?

It helps us to organize our tickets and to provide best service to our customers and solve their problems with our products.

Are you a current user of this product?

Yes