The return on investment (ROI) is great

What are the best aspects of this product?

It is free and thus affordable to any organization. The ticketing bit works well with AD and you can get notifications in your email as customers send requests in the form of tickets. For your technical team, you can assign them ticket and track the time used to solve an issue. You can use the duration to account for labor cost per hour and thus a reliable tool. The customer support is top-notch as feedback is fast and supportive. Depending on the common tickets for issues you receive in your helpdesk, you can use them to create a FAQ page for your customers.

What aspects are problematic or could work better?

Although the tool is free, the ads can be undesirable. However, you can eliminate them by buying the paid version of Spiceworks. It offers an option to print tickets which can take up most of your space and this can be frustrating and tiring on your part.

What specific problems in your company were solved by this product?

The customer service to your clients is quick and straight to the point. It offers tracking services for orders and issues. With such a service, you can address issues in time and keep your customer happy. The fact that it is free means you can enjoy the full range of features as compared to other paid apps that do not offer the same experience.

Are you a current user of this product?

Yes