This is great and free solution

What are the best aspects of this product?

First thing you should know about Spicewors is the fact that is free to use. It is amazing how this free sofwtare offers great amount of features and functionality, literary, for nothing in return. We use its cloud-hosted version but if you want you can choose on-premise option if you wish. Its UI is intuitive and simple, you can easily assign tickets, categorize them and close them at the end. You can add comments or internal notes for your team. Also, it has great community and this is extremely helpful because if you have question you can find the answer within minutes.

What aspects are problematic or could work better?

I had some issues with my personal account but they were fixed immediately. Right now, I don’t have something that I might dislike about this software, it does the job perfectly.

What specific problems in your company were solved by this product?

It helps us to keep track of our company’s trouble tickets and to prioritize them based on the category, age and importance. We are able to fix the most urgent problems.

Are you a current user of this product?

Yes