This is great Help Desk Solution and it is free to use

What are the best aspects of this product?

We use Spicework for more than 5 years and we are satisfied with it. We switched to their cloud version which is also free and we haven’t run into issues. It provides us with all the functionality we need and it still runs perfectly after more than 3K tickets.

What aspects are problematic or could work better?

They could enchance the report feature of the cloud version. And there aren’t lot of options within the cloud version.

What specific problems in your company were solved by this product?

It helps us to better organized when we have lot of requests. We can better manage our time and use it efficiently. We are able to keep track of all orders for specific location and it reduces the need for return trips. We have detailed documentation for the work that has been done.

Are you a current user of this product?

Yes