This is great tool with wonderful options

What are the best aspects of this product?

This is great tool and it offers lot of options and plug-ins. With its plug-ins I can easily manage and filter tickets automatically and apply the correct tags to their email.

What aspects are problematic or could work better?

When it comes to creating shared help desk between sites it is difficult job to do and at the end we ended up creating main server available over the internet and to set up local server for device inventory needs only. The compeltion time of 15 min is too high, I’d be glad if they could change it lower.

What specific problems in your company were solved by this product?

It helps us to track our users’ issues and to improve our performances. It ensures us that there are no issues and it allows us to track time.

Are you a current user of this product?

Yes