Ticketing and customer service made easy

What are the best aspects of this product?

You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also customize the system for your support team for improved ticketing. You can track everything from the category of the ticket and status to the duration it took your team to sort out an issue. In addition to that, you can connect the system with a printer or any hardware which will enable ticket printing.

What aspects are problematic or could work better?

Although the search feature is great, it can be difficult to operate especially when you enter the wrong search item. Going back to search the right item is the tricky part. It is impossible to go back to the search results as this feature is not there. You have to start all over again which can be frustrating.

What specific problems in your company were solved by this product?

It tracks all hardware and software applications in all devices including mobile gadgets. You can track which software is installed in which computer or device using the scan feature. It generates reports in relation to ticketing by monitoring how long it takes to resolve a ticket and the status of all activities that revolve around that ticket. The scan feature also ensures that you comply with the software licensing.

Are you a current user of this product?

Yes