We can meet the needs of our people with the help of Spiceworks.

What are the best aspects of this product?

We could quickly determine what's wrong with our systems and tool by checking the software. Now we can manage complaints and fix them right after we read the ticket.

What aspects are problematic or could work better?

I'm not too fond of the fact that I get email notifications whenever a ticket is launched. I know that its purpose is to alert my team and me that something needs to be addressed ASAP. But it cannot be delightful to get hundreds of notifications in one day.

What specific problems in your company were solved by this product?

We solve a couple of problems in our school, especially in providing better IT services to school departments. Most of them rely on computers for their lectures, so keeping all devices in good running condition is essential. Also, whenever they have issues with tools, we must address them right away. We want to give our students a high-quality education and submit their requirements on time.

Are you a current user of this product?

No