With Spiceworks I am able to track my support efforts

What are the best aspects of this product?

I like how Spicework works. The set up is easy and simple. Also, I like that the Help Desk comes with automated reminders and canned responses. It has huge user community which is great for gaining knowledge and sharing opinions with other. The other great thing about it is the fact that you can use it for free.

What aspects are problematic or could work better?

It does the job perfectly, there is nothing I can think of.

What specific problems in your company were solved by this product?

It helps us to create centralized and simple portal for new tickets and to track trends of user behavior and solve issues with hardware.

Are you a current user of this product?

Yes