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User review of Spin CRM

Once you’ve tested several systems, but finally found what you need

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Applicability. All forms can be adapted to your business needs.

What aspects are problematic or could work better?

There is a lack of more integration choices.

What features/services would you like to see in future versions of this product?

Warehouse management

What specific problems in your company were solved by this product?

Helps to work in a structured way and eliminates information dissemination issues.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Pipedrive

Why did you decide to change it?

More simple

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

Just time

What is your total annual cost for using this product?

19eur per user per month

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
4
very good
Task Management
4
very good
Contract Management
5
amazing
Pricing Management
5
amazing
Email Marketing
3
ok
Order Management
4
very good
Campaign Management
4
very good

Analytics

Reports
5
amazing
ROI Analytics
4
very good

Integrations

API
5
amazing
Calendar & Contacts Sync
5
amazing
Export & Import of Data
5
amazing
Available Integrations
4
very good
Social Network Integration
3
ok

Customer Service

Call Center Tools
5
amazing
Issue Tracking
4
very good
Support Portal
4
very good
Knowledge Base Management
4
very good

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
5
amazing
Access & Role Management
5
amazing
Mobile Support
3
ok
Customization
5
amazing
File Management
5
amazing
Language Support
3
ok
Security
5
amazing
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